TPM
Resume:
Shamail Fatima
*******@*****.***
Dublin, CA
OVERVIEW
I have twelve years of experience in testing, automation and customer support engineering at Cisco Systems and Aruba Networks. I have an extensive knowledge of network design, cloud architecture, and data center. I have worked closely with networking development and QA teams to automate tests, troubleshoot, file bugs, and write test cases for various L2/L3 networking products. I also have significant experience with open-source tools including OpenStack. I am currently looking for opportunities to join a fast growing networking startup and be a part of a team of energetic and passionate individuals who want to make a dent in the massive field of computer networking.
EXPERIENCE
Technical Project Manager Jan2016 Current
Managed multiple scrum teams (including 20+ engineers), with a focus on guiding teams to use and adapt Scrum best practices. Facilitated all aspects of the Scrum framework, including daily scrum meetings, sprint planning, backlog grooming, sprint reviews, sprint retrospectives and other scrum-related meetings
• Created project plans, communication plans, and all standard project documentation to ensure organization of the project team.
Identify/gather customer requirements for new products and projects. Provide clear direction on product development requirements to meet expectations of external customers and business stakeholders.
Own project start to finish; Ensuring implementation and adoption of the changes,
Planned, tracked and updated cross-functional team program schedule and dependencies using MS Project.
Conduct iterative check-ins to ensure deadlines are being met and the project is kept on target
Drove multiple cross-functional teams through all phases of product development lifecycle from start to finish.
Interacted with customer’s deployment team to facilitate cooperation between various disciplines under the development team.
Managed project budgets, staffing issues, customer deliverables and all electronic and paper files.
Provide regular status updates and progress reports to senior management.
Excellent ability to manage time and meet deadlines.
Ensured all components mesh together and meet customer and company objectives and requirements.
Understand and identify the customers’ needs versus desires.
Pre- Sales activities for cloud services included making RFP(request for proposal), SOW(statement of work), LOE (level of effort).
Ran and collaborated New Product Introduction (NPI) team meetings and assigned action items.
Facilitated regular customer meetings to review deployment progress, milestones, and goals.
Solution/Integration QA Engineer Dec 2014--- Dec 2015
Cisco Systems, San Jose, CA
•Working as a Solutions Test Engineer on the Cloud Computing and Virtualization Group for Cisco’s Virtual Topology System (VTS), which is a Network Virtualization (SDN) solution delivering Multi-site, BGP-EVPN based VXLAN Overlay Network services and automation for Data Centers
•Experience with OpenStack, Open vSwitches, Virtual Topology system, Nexus 9000 Switches, UCS servers and Virtual Machines
•Automate tests using Python and REST APIs.
•Scale and Performance testing with 50 Nexus switches and 50 UCS server to deploy 5000 VMs.
•Working on Solution Integration and validation.
•Troubleshoot and isolate issues, file bugs and work with developers
•Validate that product requirements are met and integrated into the next release
•Conduct regression testing, stress testing, performance testing and functionality testing
•Act as a QA Lead by creating test plans and test scripts, executing test cases and delivering high quality products
•Working with development test team locally and remotely by chairing and driving bug scrub meetings. I seek to improve team communication and ensure that cross functional teams meet all their milestones
•Facilitate strategy and operational meetings, track feature development & testing, triage bugs, manage milestones, track metrics, communicate status and track actions to closure
•Experienced with Waterfall, Agile, SCRUM and hybrid methodologies
•Mentor new hires, both experienced professionals and new college graduates, to develop an effective, efficient, high performing team
•Assist the Documentation group in developing release documentation and on-line help
Lead QA Engineer Oct 2011 --- Nov 2014
Aruba Networks, Sunnyvale, CA
•Led ClearPass Integration with Guest Manager
•Worked on BYOD Provisioning, Onboarding, Workspace and MDM (iOS, OSX, Android and Windows)
•Led Performance testing for 10M guest users for the guest manager and analyzed guest authentications per second and idle traffic between publishers and subscribers using IP tables
•Defined, designed and implemented new software features for the ClearPass Policy & Guest Manager
•Created a test bed for the ClearPass Policy Manager for role or device based network access control for employees and contractors, guest access and onboarding
Software QA Engineer Jan 2010 --- Sept 2011
Cisco Systems, San Jose, CA
•Created different types of data scripts to start the simulated traffic for lab.
•Created automation suite in Modena to test different test cases for voice products in the Solution lab.
•Managed and tested different voice products including the Cisco Communication Manager, Cisco Unity Express, Cisco Unified Messaging, Unified Messaging Gateways and Cisco Emergency Responder
•Installed and worked on VMware ESX and ESXi on UCS products
•Installed, configured and managed VMware vSphere
Software Engineer, NMTG Jan 2006 --- Dec 2009
Cisco Systems, San Jose, CA
Cisco Telepresence Readiness Assessment Manager
•Managed and developed CTRAM project to automate Network Readiness Assessment for Telepresence implementation, understand business specifications and translate them into technical requirements
•Drove cross functional activities for product requirement (PRD) and system functional specification (SFS) gathering between business units, technical marketing and software engineering teams
•Developed detailed competitive and gap analysis detailing product features, scalability issues and potential market growth
•Managed project deadlines between Cisco’s internal team and Cisco’s Partner, HP, in order to meet customer shipping deadlines
•Developed user guide and worked with a team of technical writers to post in CCO
•Constructed a demo lab for the Cisco Telepresence Readiness Assessment for the business unit and the Cisco Partner
Customer Support Engineer Nov 2004 --- Jan 2006
Cisco Systems, San Jose, CA
Datacenter/Content Networking
Provided remote support and resolved critical customer issues. Provided escalation and consultation to troubleshoot complex networks with high customer satisfaction. Reconstructed customer environment in the lab. Collaborated with business units to address the defects and provide feature enhancements. Mentored customer support engineers and developed technical documents, such as technical tips and sample configurations. Handled increased responsibility in a specialty queue pilot program to provide excellent services to the top 20% revenue generating customers.
•Technologist and specialist for Layer2/Layer3 and Datacenter/Content Networking in San Jose TAC
•Handled content service requests for Amazon, Disney, LA County, AT&T, Sprint, and Verizon
•Supported customer in debugging and solving complex networking issues
•Reproduced customer issues in the lab.
•Contributed to the knowledge base systems within TAC to improve the overall effectiveness of the group
Intern, Customer Advocacy Lab Operations Jan 2004 --- Nov 2004
Cisco Systems, San Jose, CA
•Supported customer support and network consulting engineers and recreated customers’ setup to reproduce the problems.
•Worked with account teams in the Customer Assurance Program (CAP) cases to recreate customer scenarios and improve customers’ satisfaction.
EDUCATION
Masters of Computer Science Sept 2002 Hamdard University
Scheduling and Cost Control July 2007
The George Washington University
Project Leadership, Management and Communications Oct 2010
The George Washington University
CERTIFICATIONS
Cisco Certified Internetwork Expert – Routing & Switching (CCIE Written)
Cisco Certified Network Professional - Building Scalable Cisco Internetworks (CCNP-BSCI)
REFERENCES -- UPON REQUEST
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