Customer Service Manager
Resume:
Jan ****-Present
Jan ****-Dec 2004
Feb 2001-Jan 2004
SIDNEY SAVIORY
Professional Summary
Accomplished and energetic General Manager with a solid history of achievement in retail management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Retail merchandising, Recruitment and retention and excellent communication and time management skills.
Skills
Team leadership
Retail Merchandising
Sales and Marketing
Customer Service Driven
Results Driven
Detail oriented
Experience
General Manager
Barnes & Noble Education - Bronx, NY
Managed daily retail operations of the $5 million, 35 employee campus bookstore. Executed corporate driven initiatives, partnerships,promotions and policies. Ensured superior customer service.
Active with many groups on campus. Consistantly promoting the bookstore services and built campus relationships. Plan and implement changes to service offerings to campus needs to increase bookstore revenue. Consistantly increase sales achieved financial objectives, including sales goals and shrink reduction.
Store manager
Charlotte Russe - White Plains, NY
Recruited, hired and trained employees for new location in Galleria mall. Provided customer service by greeting and assisting customers. Implemented floor changes and promotional updates. Created a relationships with area merchants. We promoted each others stores which generated business for all. Store manager
The Body Shop - New York, NY
Manage the day to day operations of the store.
Implemented floor visual moves when needed.
Interviewed job candidates and made hiring decisions. Trained all staff members on the products and services that we offered. Generated repeat business through exceptional customer service. Store Manager
3880 Orloff Avenue Apt 3 P, Bronx, NY 10463
Ph: 917-***-****
*************@*****.***
Feb 1999-Feb 2001
Nov 1993-Jan 1999
May 1991
Mimi Maternity - Rye, NY
Executed visual moves as directed by the corporate office. Provided exceptional customer service.
Controlled payroll and shrink.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Store manager
Annie Sez - Edgewater, NJ
Recruited, hired and trained for the new store opening. Merchandised the store. Kept the racks organized and neat. We made sure that all of the featured items were merchandised properly.
I worked with area merchants to have a fashion show to display our product. Exceeded the budget by thinking outside of the box to increase sales. Controlled payroll and shrink.
Store Manager
Victoria's Secret - Brooklyn, NY
Focused on making store sales goals as a team.
Provided exceptional customer service.
Completed visual floor sets.
Trained staff on bra fittings, customer service, visual standards, register training. Education
Bachelor of Science : Business
University of Central Florida - Orlando, FL
Awards
Campus outreach winner 2013
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