Technical Support Engineer

GAURAV THAKUR

** ******* ******, *** *, Boston, MA 02115 857-***-**** ******.*@*****.***.*** http://www.linkedin.com/in/GauravThakurgt EDUCATION

Northeastern University, College of Engineering, Boston, MA Dec’16 Master of Science, Telecommunication Systems Management Relevant Courses: Data Networking, IP Telephony, Mobile and Wireless Networking, Telecom Architecture, Network Security Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur, India Jun’13 Bachelor of Engineering, Electronics and Communication Engineering Relevant Courses: Computer Communication Networks, Digital Signal Processing, Digital Communication, Signal and Systems TECHNICAL SKILLS

L4-L7 Protocols TCP/IP, UDP, HTTP, SSH, FTP, DNS, DHCP, NFS, VOIP, SMTP L2-L3 Protocols RIP, OSPF, EIGRP, BGP, STP, ACLs, VLAN, IPv4, 802.11x, ARP, HSRP, NAT Security features IPsec, SSL, TLS, VPN, IDS, IPS, Symmetric and Public key cryptography OS/API/Technology Linux, OpenStack, Heat Orchestration Templates, STC, AWS (Bitbucket, S3) Tools Bugzilla, Tcpdump, Wireshark, VMware, Jira, WinSCP, SVN, Chef, Docker, Jenkins, Salesforce Languages C, Perl, Python, MySQL, HTML

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WORK EXPERIENCE

Casa Systems, Andover, MA Jan’17-May’17

Software Engineer

• Developed the automation scripts for CMTS device in python and led every phase of SDLC model for integration that included designing, implementation, testing, deploying and maintenance

• Worked with Jenkins for job scheduler, Accurev for code branching, update and merger. Used Bugzilla for resolving and raising a bug

• Developed the scripts to verify the response from int/ext host and checked the performance by generating traffic using STC Sonus Networks, Boston, MA Jan’16-Sep’16

Software Quality Assurance Intern

• Worked on virtualization, Hyper-V and OpenStack on cloud based Session Border Controller (SBC)

• Created and documented test plans, automated scripts and performed manual, functional, regression and system level testing and also provided solution to the customers for software edition of SBC and worked with Salesforce for testing new builds

• Developed the automation script in Perl which will handle live software upgrade in the presence of calls by considering performance and capacity of the various platforms. I also gained hands on experience in analyzing logs for SIPP, VOIP and H323

• Created and resolved JIRA issue for the bugs and performed troubleshooting from layer 2 to layer 7 for resolving network issues Lyra Polymer, Sausar, India Jul’13-May’14

Technical Support Engineer

• Configured routers, switches and provided technical support to different vendors in order to enhance network performance

• Expertise in configuring Cisco 2600 series routers and Cisco catalyst switches and also resolved the network issues

• Monitored and configured network using tools like Nagios, Chef and handled network management systems (NMS) ACADEMIC PROJECTS

Client-Server interaction using Socket Programming (Python, Linux, SSL, Socket) Sep’15

• Developed a script that communicates with a client and server over SSL sockets to solve hundreds of mathematical expressions and respond with the correct answer. The server terminates the connection if there is an error else gives a secret flag Simulation of Openflow based mobile traffic management (SDN, Python, VMware, Linux) Jan’15-Apr’15

• Virtualized SDN using Openflow with Mininet on VMware workstation

• Developed and tested Openflow based control mechanisms to engineer mobile traffic, load balance and utilize bandwidth Client-server network configuration-Linux Project (VMware, Linux, DHCP, DNS, HTML, FTP, NFS, VPN, LAN, Apache) Nov’14

• Created DNS, DHCP, Client and Webserver in Linux using VMware which was connected in LAN, so the webserver (Apache) was able to fetch the HTML web page and also implemented add-ons (FTP, NFS, VPN and Mail Server) Corporate network design, simulation (OSPF, Subnets, HSRP, Frame Relay, VLAN, ACls, VPN) Sep’14

• Designed and implemented a multi-location (six cities), inter-networking strategy for a stable organization

• Set up OSPF, HSRP, Frame Relay, VLANs, Access List, port security and created subnets for each location CERTIFICATIONS & RESEARCH PAPERS

• Cisco Certified Network Associate (CSCO12667241)

• AWS Solution Architect Associate - In Progress

• Authored 8 research papers out of which 6 of them are in International Journals and 2 of them are in National Journals

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