Customer Service Representative
Resume:
DEIDRE L. PUCCI
East Brunswick, New Jersey 08816
******@*******.***
SUMMARY of QUALIFICATIONS:
A highly motivated, self-starting individual with exceptional organizational and communication skills. Recognized as a consistently productive team member who will take on additional responsibilities and master new skills. A solid problem solver who will always add to the team’s effectiveness and to bottom line results.
PROFESSIONAL EXPERIENCE:
2014–Present FLAVOR MATERIALS INTERNATIONAL, Avenel, New Jersey
Customer Service Representative/Documentation Specialist
Responsible for processing all documentation and handling the administrative needs for shipping flavors and essential oils to customers (primarily) in Central America and Asia, in a very heavy work environment.
Prepare such documentation as Commercial Invoices, Packing Slips, Pull Sheets, Certificates of Analysis, etc., all to be sent prior to shipping products (to satisfy customs requirements). With U.S. shipments, documentation may include a Spec Sheet, Certificates of Analysis, Nutritional Statements, Kosher Certification, etc., Obtain Origin Certificates from the local Chamber of Commerce, monthly. Ensure compliance with all regulatory and import rules and regulations.
Function in a top level customer service capacity handling a very broad range of issues in a timely and highly professional manner.
1990–2014 FEDERAL EXPRESS, Somerset, New Jersey
1997–2014 Senior Customer Service Specialist
Oversaw and resolved the most difficult or escalated time-critical requests (including for medical services and hospitals) in a timely and highly professional manner. Often receive assignments through less experienced Customer Service Representatives or their Managers. Developed very strong and productive relationships within all company departments to expedite special requests.
• Commended by both upper management and customers for consistently excellent results, particularly with regard to “critical” requests.
• Received superior performance evaluations, all years.
1990–1997 Customer Service Representative
• Recognized for excellent organizational, communication, interpersonal and customer service skills.
• Commended as a strong problem solver who consistently recognized, defined and resolved a very broad range of issues.
• Promoted To Senior Customer Service Specialist because of demonstrated level and depth of capabilities.
EDUCATION:
Kean University, Union, New Jersey
Bachelor of Science in Management Science.
Middlesex College, Edison, New Jersey
Associate Degree in Liberal Arts with a concentration in Business.
COMPUTER SKILLS:
MS Office Suite, Great Plains, Platinum, proprietary data systems (FedEx)
REFERENCES:
References will be furnished upon request.
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