Active Directory Support

MARCUS D. GOODE

**** ***** ******* **** **, ***** 713-***-****

AREA OF SKILLS AND KNOWLEDGE:

Backup Exec, Veritas Mobile Device Management

Windows XP, 7 BGP config/troubleshooting

Apple IOS Support Office 2010/2013

IPhone Support Active directory Design

Novell NetWare Software Installation

Server 2008, 2012 GRE/IPsec tunnel Config.

SCCM 2012/PDQ Deploy File Share and Group Permissions

Image configuration Smart Phone/Blackberry Support

Server 2012 Configuration Scripting

Quest Active Roles Outage Management

Remedy, Service Now Lotus Notes R5, 6.5, 8.5

Good, Airwatch Bes Server

EDUCATION:

MTI COLLEGE OF BUSINESS AND TECHNOLOGY, Houston, TX 04/97 – 12/98

Received an Associate Degree in Computer Systems Occupational Technology

WORK EXPERIENCE:

WSP CCRD 9-7-13- Present

IT Support Team Lead, managing a six man team. Where I successfully implemented an upgrade of the Mobile device management tool to Air Watch. Successful implementation of Active Directory including creation of login scripts. Moved into systems administration, managing Windows server environment 2012. Successfully implemented Active Directory to strengthen security and login scripts. I am heavily involved with SCCM packing software and patching machines. Duties included Server creation installing of services such as DHCP, DNS and Active Directory. Responsibilities also included McAfee Anti-Virus Implementation, with the EPO access for machine quarantine when out of definition compliance

Camden 2010-2013 Network Technician, Where I successfully implemented Windows Technology to interface with Cisco Routers and Switches, Print Servers and Citrix and Xen App technology. I designed and implemented the Windows 7 migration from XP using SCCM 2012. I was the Architect behind a successful migration from ATT MLPS to Business Class Comcast, configuring our Cisco routers with a VPN tunnel back to the Main network for over 60 Camden Offices. While at Camden I successfully implemented all guest Wireless using Meraki technology. Sophos and Fore Front antivirus support used for cleaning and security of machine.

3c info Corp (AdminiStaff 2008-2010 Network Technician, desktop and network Implementation. First point of contact for all IT related issues. Responsibilities included network security, Active directory account creation including exchange accounts. I modified active directory for security access to file shares as well as cleaning up for SOX audit. Veritas Backup configurations and tracking successful tape backups and off site storage. Voice over IP Telephony solutions and AS400 support, duties also included Blackberry support. I support sonic wall and Cisco Routers and switches GRE/IPsec tunnel configuration and troubleshooting. Responsibilities also included McAfee Anti-Virus support, with the EPO access for machine quarantine when out of definition compliance.

Reliant Energy 2007-2009

Senior Desktop/Helpdesk Support Analyst, (Contract) Primary contact for all Reliant employees supporting Windows 2000 and Xp, Outlook, Network and SAP admin creating all company related access in Active Directory including creating and modifying access for file shares and home drives. I also created and terminated access to SAP, outlook, lotus notes. Support Vpn setup and Citrix environments, using tools such as Altris and Carbon Copy for remote control and all application and network update install. Duties also included ram upgrade image installs and new machine builds. Duties also included blackberry support

Best Buy 2006-2008

Geek Squad Desktop and laptop support. Reimaging system and virus removal I also upgraded system with memory and video cards. Duties also included in home and small business networking, which also included wireless configuration.

REFERENCES:

Available Upon Request

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