Customer Service Manager

IKSITH V. PATEL

**** ***** ****, ****, ** ***** H: 315-***-**** C: 315-***-**** ******@*****.*** Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. Achieved revenue objective by implementing cost-cutting measures. Classified, recorded and summarized numerical and financial data to compile and keep financial records. Account management

Operations analysis

Account and territory management

Revenue and profit maximization

Financial operations

Customer satisfaction

Budgeting and finance

Critical and creative thinking

Budget development

Cash-flow analysis

Excellent problem-solving abilities

Project management

Strategic planning

Multi-operations management

General Manager, 01/2006 to 07/2016

The Rome Motel – Rome, New York, United States

Mass marketing, Maintaining customer and employee relations on premises and Responsible for large cash transactions.

Certified hotel operator.

Managed 5+ employees across multiple shifts.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Completed and mailed bills, contracts, policies, invoices and checks. SUMMARY

SKILLS

WORK HISTORY

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Supervised marketing department's monthly analysis of customer acquisition data and campaign performance.

Managed employee benefits program and filed quarterly sale tax. Reviewed files, records and other documents to obtain information and respond to requests. Analyzed contract performance for bids, budgets and forecasts. Reduced and controlled company expenses by organizing different departments. Prepared program operating budgets, budget reports and other financial performance reports. Developed metrics and measured success in order to further penetrate the marketplace. Systems Engineer, 01/2012 to 07/2015

Vitec Solutions – Syracuse, NY

Hardware / software repair on various FAA approved servers. Special upgrade projects for St. Joseph's Hospital and Emblem Health. Maintaining servers, printers and networking equipment for St.Joseph's, Upstate Medical & Crouse Hospitals.

Managing servers for Sensis (SAAB).

Responsible for Windows Server 2008 R2 Active Directory, server / desktop system security and wireless infrastructure.

Installed & maintained VMware servers along with Hyper-V servers on Windows Server 2008 R2. Troubleshooting servers, printers and other IT related issues for local businesses in the Syracuse area. Initiated rollout of new enterprise software solution for sales reporting. Exceeded company objectives with providing proper customer service. Managed call flow and responded to technical support needs of customers. Installed software, modified and repaired hardware and resolved technical issues. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Bachelor of Science: Business Administration, 2017 SUNYPOLY Institute - Utica, NY

3.7 GPA

Coursework includes Speech and Communication, Sociology and Psychology Deans List, Fall 2015 - Spring 2017

Related coursework International Finance, Statistics and Microeconomics, Management Information EDUCATION

Systems, Finance, Risk Management and Insurance specialization courses Associate of Science: Computer Networking Systems, 2013 ITT Technical Institute - Liverpool, NY

3.8 GPA

Coursework in Web Design and Development

Coursework in Service-Oriented Architecture

Software Assurance and Product Lines coursework

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