Engineer Test
Resume:
Ronald Smith
Marietta, GA 30064
********@*******.***
Summary of Qualifications
Over 16+ years of QA experience in all phases of Software Development/Testing Life Cycle, defect management requirements gathering, test planning, scheduling, testing, management, and reporting
•Adept at using manual testing for integration, user acceptance, positive and negative, functionality, black box and regression of applications and products. Also performed Web-based testing (.NET environment)
•Excellent knowledge and working experience in Test Plan review and execution, development of test cases and test scripts based on the User requirements/specification documents and in Defect Management and Reporting
•Worked with developers, business analysts, and user representatives in application design and document reviews
Technical Skills
Quality Center 9.0, Test Director 8.0, Win Runner 7.0, JAMA
Defect Tracking Tools: DevTrack, PVCS Tracker, FogBugz, MANTIS, JIRA
SQL, HTML, XML, Unix, TCP/IP, Linux, Windows and Java
Flip Factory, Rhozet, Artifactory, Confluence
Total Experience:
• QA Testing 16 years
• UAT 11 years
• Black Box 11 years
• Functional 16 years
• Regression 16 years
• SQL 2 years
• Quality Center 6 years
• Test Director 10 years
• Test Link 1 year
Professional Work Experience
VeriFone 09/2015 – 07/2017
Software QA Analyst - Consultant Alpharetta, GA
Conducted UAT testing on POS terminals (i.e. Vx520, Vx680)
Maintained compliance with Client's s policies, procedures and methodologies for product quality and solution validation
Effectively wrote and executed test plans, test scripts, defects, scrub reports and test reports on assigned projects and tasks
Provided support and testing for EMV certification, knowledge of Collis Test Tool & EMV (Euro Pay MasterCard Visa)
Performed manual testing and solution validation as required by the assigned project or task Proven ability to run tests with XML inputs and read XML outputs
Proven ability to read log files at an application and OS layer levels
Effectively applied critical thinking and troubleshooting skills to efficiently identify the cause and effect of software and/or hardware related issues
Worked closely with development, system engineers, tier teams, off shore QA team(s), off shore development team(s) and customers where applicable
Current Projects: Heartland (PME, Portico, & Lodging) and Synchrony Phase 2 Enhancements
Currently using JAMA, a test management tool, to link test cases to requirements, run test plans and log defects to ensure test coverage and improve quality
Cox Communications 09/2014-06/2015
Video Analyst (VOD Content Management) - Consultant Atlanta, GA
Inspected, maintained and administered On Demand content, (movies, TV shows, advertisements and the like), for the associated database and the content automation systems for Cox Video product
Implemented and maintained the menu structure for On Demand, fitted new content into the structure, inspects content, and ensures that content is both fully functional and properly categorized
Maintained content `catchers and oversaw the timely distribution of both menu structures and content out to the individual Cox systems
Managed space in the content library, to run and distribute reports on the performance of content and, similarly, reports regarding the On Demand system itself
Identified proper metadata and set-up requirements for new Providers/Distributors
Served as a Cox Liaison with Providers, Distributors and Networks for VOD Content
Maintained and updated a “live” document for current On Demand Layout and Design daily
Communicated to field sites all new content set-ups and all other content related material
Created and maintained “Rules” in the Asset Flow Management system
Worked with Engineering and Marketing Teams to establish Content Positioning between Edge and CSX in the Asset Flow Management System
Collaborated with Comcast (a Cox client)on a joint project (Watermark) to transfer over 65,000 purchased assets (movies, music, etc.) to the Comcast master library using a tool called Aspera Orchestrator for them to be able to distribute the assets to its customer base
Verizon Wireless 07/2013 – 08/2014
POS UAT Tester (QA) - Consultant Alpharetta, GA
Performed user acceptance testing for all projects and code going into or changing in the Verizon.com Point of Sale (POS) system
Lead projects meetings with Area Leads to approve of the test cases
Performed user acceptance testing and managed assigned projects through implementation Worked closely with IT and the Operations team to ensure that the code and functionality meets the requirements and user needs
Executed test scripts and logged any discrepancies in Quality Center
Worked closely with Developers to ensure timely resolution of defects Pre and Post release
Digital Generation 09/2012 – 06/2013
Sr QA Engineer Roswell, GA
Determined test strategies, plans & test cases to thoroughly evaluate software quality using requirements definitions/specifications, communications and research
independently took charge of assigned test projects and drove them through to completion
Contributed to an ongoing process of improving test efficiency & accuracy through use of better processes, tools, ideas, and infrastructure improvements
Work closely & professionally with development engineers to troubleshoot and resolve quality issues
Tested all transcoding and delivery system components for DG’s broadcast advertisement, syndicated TV, Shortform, and news services through digital media distribution and management solutions
Created test plans, cases, scenarios/scripts in Test Link which is a test management tool
Queried database using SQL statements to verify test results by checking logs and querying backend systems via Sybase Central Database Management system
Created orders in Order Entry System (OES) to be delivered to appropriate client destinations
Updated variant types in Database Management System (DMS)
Ingested media files for delivery via ftp, satellite, and internet
Cox Communications 05/2012 – 09/2012
QA Analyst - Consultant Dunwoody, GA
Created test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies using Mercury Quality Center.
Documented defects in Mercury’s Quality Center 9.0
Performed data entry, analysis and management using Test Director/Quality Center software
Demonstrated the ability to lead the test responsibilities for a given project
Performed tests on digital set-top boxes (Cisco/Motorola) for Video On Demand (VOD) and digital video streaming on Third Generation (3G) wireless networks to verify upgrades and download transmission speeds and to increase the rate of information transfer known as “spectral efficiency”
Verified test results by checking logs and querying backend systems via DNCS ( Digital Network Control System) and Seachange Back office
Executed manual test scripts for the products under development using Quality Center tools
Lead the efforts in creating test reports to be distributed with each QA product release
Assisted in developing and executing testing suites that may be used for establishing application performance baselines and ongoing comparison against established baselines
Worked with Lab Engineers to test and verify the quality of Digital Video applications, both from a hardware and software test perspective
Stay updated on current industry trends and technology by comparative analysis of competitive products and continued education
Turner Sports 09/2011 – 03/2012
Lead Validation Engineer - Consultant Atlanta, GA
Supported, validated and documented the authentication module produced by a third party vendor (Dalet)
•Supported, validated and documented the Production formats
•Supported, validated and documented the Ingest Workflow Feeds, Video Files, Proxy Creation, Metadata Import
•Supported, validated and documented the Production Workflow Live Logging, Instant Replay, editing capability implemented by Dalet Media Systems
•Supported, validated and documented the Media Asset Management Workflow: Cataloguing, Browsing and Searching Workflow
•Supported, validated and documented the Archive and Partial Restore Workflow Support, validated and documented the Dalet functional configuration : Media Partial Restore and Housekeeping of online storage, brand functionality
Cisco Systems 03/2011 – 08/2011
System Verification Test Engineer - Consultant Lawrenceville, GA
•Performed verification testing in Seachange Back office and regression testing of SARA (Scientific Atlanta Resident Application) software releases to ensure apps and features on Cisco Set Top Boxes are running in compliance with Cablevision specifications.
•Performed upgrades and system verification on the DNCS to test performance, Global Configuration settings, interactive program guide (IPG), video on demand (VOD), PowerKEY Encryption, and DVR functionality.
•Provisioned DNCS mainframe to manage, monitor, and control Digital Broadband Delivery System (DBDS) components including DHCTs, QAM and QPSK modulators, channel maps, IPG, VOD, and EAS.
•Added DHCT images and creating Groups on DNCS to perform normal, immediate, emergency downloads to DHCT platforms
•Developed test cases and test plans to thoroughly meet the requirements of customer specifications and definition documents.
•Ran overnight stability scripts on the DNCS to report reboots traps, recording reliability, and performance of Cisco STBs.
•Reported product defects, verified fixes, and closed bugs in Clarify (bug tracking system) to communicate defects and defect severity to QA team, management and developers.
Cox Communications 10/2007 – 12/2010
QA Analyst - Consultant Atlanta, GA
Created test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies using Mercury Quality Center.
Documented defects in Mercury’s Quality Center 9.0
Performed data entry, analysis and management using Test Director/Quality Center software
Demonstrated the ability to lead the test responsibilities for a given project
Performed tests on digital set-top boxes (Cisco/Motorola) for Video On Demand (VOD) and digital video streaming on Third Generation (3G) wireless networks to verify upgrades and download transmission speeds and to increase the rate of information transfer known as “spectral efficiency”
Verified test results by checking logs and querying backend systems via DNCS ( Digital Network Control System) and Seachange Back office
Executed manual test cases and scripts for the products under development using Quality Center tools
Lead the efforts in creating test reports to be distributed with each QA product release
Assisted in developing and executing testing suites that may be used for establishing application performance baselines and ongoing comparison against established baselines
Actively worked with Lab Engineers to test and verify the quality of Digital Video applications, both from a hardware and software test perspective
Turner/CNN 01/2007 – 10/2007
Senior QA Engineer - Consultant Atlanta, GA
Contributed to the CNN.com Relaunch Project to give the online user a more compelling and useful destination for news on the Web, using new technologies, presentation models and business opportunities to improve or advance digital media experience.
Participated in defining a new standard for the online new experience
Presented a unified, comprehensive view of the scope of CNN’s brand offerings (Live Video Player, Basic Video Player, & In-page Video Player)
Focused on content that aligns with the user behavior
Analyzed how to connect users with content personally relevant to them
Proposed new ways to improve the productivity, agility, and flexibility of the CNN.com website
Developed test cases from design documents and requirements in Mercury’s Quality Center repository
Performed manual testing on digital media technologies in a web-based application
Involved in the total testing life cycle (SDLC)
Documented defects in Mercury’s Quality Center 9.0
T-Mobile Wireless Communications 09/2005 – 12/2006
Lead QA Tester - Consultant Atlanta, GA
Worked as a Web Tester on T-Mobile Wireless web-based application accessed by potential customers. The front end of the application was developed in Java, HTML and JavaScript. The backend is Oracle.
Involved in preparing test cases
Created and executed detailed functional test scripts based on the business requirements
Performed Testing methodologies
Performed integration, end to end, user acceptance, and functional testing for wireless communications on the 3G (Third Generation) network upgrade
Worked with developers, business and Release managers to discuss ways to fix defects
Conducted validation and verification of bug fixes
Uploaded manual test cases into Test Director for automation
Used Test Director 8.0/Quality Center 9.0
Hotel Booking Solutions (HBS) 06/2005 – 09/2005
Quality Assurance Engineer - Consultant Alpharetta, GA
Developed test cases from design documents
Executed manual test scripts in a .NET web environment
Performed XML testing via “SendHttpRequest” text file protocol
Performed interface testing of the HBS Hotel Property Management System (PMS) application
Documented defects (“bugs”) in “Mantis”, a defect tracking management tool
Used Test Director 8.0
Real-Time Gaming 11/2004 - 05/2005
Quality Assurance Engineer - Consultant Atlanta, GA
Developed test plans from functional specification docs
Created test cases
Executed manual test scripts in a web-based environment
Performed debug tests using SQL queries
Documented defects in “FogBugz”, a defect tracking management tool
Worked closely with developers to provide additional research/debugging of issues where more information is needed to understand and resolve issues
Updated Release Notes upon resolution of defects (bugs)
Performed functional and regression testing & data validation
Used Test Director 8.0
Media Ocean 11/2003 – 11/2004
Quality Assurance Engineer - Consultant t Atlanta, GA
Participated in software design reviews, testing, problem reporting and resolution
Evaluated and tests new or modified software programs and software development procedures used to verify that program function according to user requirements and conform to established guidelines
Wrote, revised and verified quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently
Reviewed new or modified programs to determine if program will perform according to user’s request
Monitored program performance after implementation to prevent reoccurrence of operating problems and ensure efficiency of operation
Evaluated proposed software or enhancement for feasibility
Utilized a program to test, track and verify defects in software
Created new procedures and modify existing ones
Used Test Director 7.0
Roche Diagnostics 01/2001 – 09/2003
Software QA Analyst - Consultant Roswell, GA
Developed and documented QA plans applicable to a project
Reviewed specification and design documentation created by others to provide and independent check for accuracy, completeness and consistency
Created system test plans and user acceptance test documents by working with developers to understand functionality and by reviewing specification documents
Manually executed test plans
Ensured that effective functional and integration tests were performed and documented
Executed regression testing throughout the product’s development and integration
Maintained data on problems and issues and provided reports of the state of the product to the project manager as needed
Used Test Director 7.0 & Win Runner 7.0
Motorola Software Division 05/2000 – 1/2001
Software Test Engineer - Consultant Alpharetta, GA
Designed, implemented, and executed software tests for wireless communications products and operating systems
Produced test plans and test case documentation
Designed and implemented test applications and procedures
Worked closely with the development team and program management to ensure product operation
Executed tests and documented discrepancies in system performance and worked with development team to bring issues to closure
Used Test Director 7.0
Education
Chattahoochee Technical College, Computer Information Systems (CIS), Marietta, GA
Military Experience
USAF, November 1983 – November 1991
(AFSC 906xx: Healthcare Management Support)
Received: Honorable Discharge
Provided executive medical management with cost and workload data in support of resource requirements and budget allocations.
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