Customer Service Manager

Melissa Hellings

**** ******** *** **. ******, KY Cell: 859-***-**** Email: ***********@*****.*** OBJECTIVE

A results-oriented professional with over 15 years in the hospitality industry looking to utilize customer service skills, communication expertise and an eye for detail in the sales/marketing field. PROFESSIONAL EXPERIENCE

Customer Service

• Highly skilled at addressing and anticipating customer needs in an efficient manner.

• Proficient at establishing and maintaining relationships with diverse clientele to ensure their return.

• Ability to remain client-focused in a fast paced environment with distractions and interruptions. Interpersonal Communication

• Management experience that requires expertise in oral communication and the ability to quickly and concisely relay information to employees, vendors and customers.

• Ability to make decisions in an appropriate and timely fashion while maintaining a level of satisfaction for all stakeholders.

• Engage and communicate with guests in a way that makes them feel welcomed, acknowledged and appreciated.

Detail Oriented

• Skilled at adapting to an ever changing market by paying close attention to consumer preference and trends.

• Product knowledge as a means of assisting clients through the buying selection process of beer, wine and spirits based on type of event as well as individual need and budget.

• Takes initiative to keep bar stocked, cleaned and well organized in order to highlight products and purposefully direct customer attention.

WORK HISTORY

• Camporosso, Bartender 2017-

Present

• Blinker’s Tavern, Bartender/Shift Supervisor

2012-2014

• Grandview Tavern, Assistant Manager

2008-2012

• The Beer Sellar, Bartender

2005-2007

• Barts on York, Bar Manager

2003-2005

• Cutting Edge Selections, Wine Sales

2002-2003

• The Federal Reserve Piano Lounge, Bartender

2000-2002

EDUCATION

Thomas More College – Crestview Hills, KY Expected Graduation Date: May, 2018

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