Manager Customer Service

Curriculum-Vitae

DIVYA VATS

Address : H.No - ***, IInd Floor, Sector - 17, Panchkula - 134109

Mobile No: 965-***-**** Email Id: ***********@*****.***

OBJECTIVE

To become a part of the growing and stable organization where I can contribute most of my experience and knowledge and acquire more learning techniques to become an asset of the company.

WORK EXPERIENCE

1.FINVASIA INDIA PVT. LTD. : Working as a Relationship Manager in Sales process from November 7, 2016 till date.

Key Responsibilities

Responding to all incoming chats in a timely manner and converting them into leads for trading account/demat aacount/mutual funds investment.

Converting prospects into clients and providing them service for their account/investment related queries through phone call, chat and email.

2. AMERICAN EXPRESS INDIA PVT. LTD. : Worked as a Customer Care Professional in Retention process from April 30, 2012 to May 15, 2013.

Key Responsibilities

To attend incoming calls from customers for cancellation of their credit cards and try to retain them.

To resolve annual fee, late payment fee and other concerns of the card members to improve customer experience and win their loyalties.

To provide exceptional customer service to maintain highest standards as per the organization.

To follow-up with the clients through outbound calls till their issues are resolved.

3.CITIBANK, GURGAON : Worked as a Sr. Executive -Phone Banking & Operations from September 21, 2011 to January 30, 2012.

Key Responsibilities

To handle phone banking queries of customers from pan – India.

To take charge of operational duties.

To take care of documentation.

Data Entry Work.

To generate leads from existing customers for personal loan, home loan, credit card, loan on credit card, account opening etc.

4.AMERICAN EXPRESS BANKING CORP. : Worked as a Branch Assistant with AEBC on the payroll of TeamLease Services Pvt. Ltd. from Oct 18, 2010 to Sep 18, 2011.

Key Responsibilities

To take charge of the operational activities in the Company’s registered Branch office in the absence of Branch Manager.

To provide daily direct administrative assistance to the Director, Branch Operations for American Express Banking Corp. including but not limited to co-ordinating and maintaining records and documents like correspondences from RBI, coordinating Vendor Payments, arranging for booking of conference calls, tracking and submitting timely payments for CPC, etc.

To extend support to the Internal Control Manager in various internal audits.

To extend support to the Finance Team in updating various monthly records like balance confirmation, transaction details & balance transfer for RBI and other Banks.

To provide daily support to Mail Room Team and maintaining complete courier records.

5.UNICON INVESTMENT SOLUTION : Worked as a SALES CO-ORDINATOR (Team Leader) from March 2007 to October 09, 2010 in Life Insurance Department.

Key Responsibilities

To follow up with the clients and to arrange their meeting with the sales team.

To take care of documentation of the applications for insurance policies.

To handle team of Tele-sales officers and answerable for their performance.

To train team members on new investment/ insurance products and to motivate them

to generate maximum business.

EDUCATIONAL BACKGROUND

Completed Graduation in B.A (Pass) from Lakshmi Bai College, D.U in 2005.

Passed XIIth in Humanities from C.B.S.E. Board from Lilawati Vidya Mandir School in 2002.

Passed Xth from C.B.S.E. Board from Lilawati Vidya Mandir School in 2000.

Learned Advanced Excel from F-tec Computers in 2014.

KEY SKILLS AND ATTRIBUTES

Committed towards work

Flexible approach with positive attitude

Good communication & customer handling skills

HOBBIES

Watching movies and travelling.

PERSONAL PARTICULARS

NAME : Divya Vats

DATE OF BIRTH : 5th February, 1984

PERMANENT ADD : H.No – 117, 1st Floor, Krishan Kunj, Laxmi Nagar, Delhi – 110092

SEX : Female

MARITAL STATUS : Married

LANGUAGES KNOWN : Hindi & English

HUSBAND'S NAME : Mr. Bhanuj Dang

I hereby declare that the above information is true to the best of my knowledge and I will be able to provide all the Original Qualification and achievement certificates if required.

Divya Vats

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