Customer Service Microsoft Office

KEITH USTASZEWSKI

**** * ****** ***. *******, Illinois 60631

Home: 773-***-****

*********@***.***

SUMMARY OF QUALIFICATIONS

I am a dependable, adaptable, motivated and hard-working employee, providing precise and impeccable knowledge in mechanics and electronics components. I have over 6 years of relevant work history in electronics maintenance, troubleshooting, reading schematics, IT, Desktop support, and customer support. I am also mechanically inclined and have above basic knowledge in FANUC robotics and their operations and maintenance. I am a fast learner, team player and dedicated to accomplish any task set before me. I also perform well under stress and for long hours.

AREAS OF EXPETISE AND EXPERIENCE

Mechanical Repair

Problem Solver

Customer Service

Attention to Detail

Superior Learning Curve

Troubleshooting

Multimeter Knowlege

Microsoft Office, Word, Excel

Experience

Multi-tasker

Works Well Under Pressure

Programming

Organized

EDUCATION

Choice Career College -Chicago, IL

Manufacturing Diploma in Robot and CNC

Completed a 42 semester hour program in Manufacturing that concentrated in robotics and CNC

Course covered power up and jog the robot, recover from common program and robot faults, execute production operations and good understanding in creating, modifying and executing a material handling programs.

Course covered iRVision operation and programming; vision concepts overview, vision setup of communication between robot and teach computer, camera setup, calibration and vision process setup.

Learned to master the robot, verify the master data within the system is accurate, and writing a program to check the robot mastery, tested and utilized this knowledge relentlessly in week 1 and throughout.

Course covered writing a pick and place program (Course Project) that required the program Pick, Place, and Visually Inspect parts in a material handling production program.

Course covered planning programs, mapping register/ position registers and I/O and troubleshooting procedures.

Course project required four primary and 2 secondary programs, and all the required I/O, registers, user frames, tool frames, vision processes, user alarms, user keys, offsets, and motion options.

Course covered blueprint reading, mathematics, English, measuring, creating a process for producing the part; determining the XYZ Coordinates; Writing CNC code, set up, testing the program; creating a first part for inspection. Additionally, course covered NC Guide, creation of tool libraries, and testing the program.

WRIGHT COLLEGE- Chicago, IL

Earned an AS in Management and Marketing.

PROFESIONAL

Walgreens - Chicago, IL January 2014 – January 2017

Work with Tec support repairing and replacing photo printers and computer system.

Troubleshoot technical problems with registers, phones, and computers.

Responsible for payroll, scheduling, training and hiring, making sure they do not exceed the store’s operating budget.

Resolve customer issues and concerns.

Maintain store organization in a fast paced and changing environment.

RGIS – Chicago, IL October 2013 – Present

Repair printers as needed during inventories.

Troubleshoot, repair, or replace the equipment used in inventories.

Coach, train, and supervise associates during inventories.

Conduct, coordinate, and supervise inventories with store management teams for several types of companies.

HOME DEPOT- IL, WI, NC December 1999 – January 2009

Responsible for installation and troubleshooting of computer systems throughout the entire store.

Responsible for the installation, maintenance and troubleshooting of registers, including programming self-checkout.

Ran the number one Lumber Department in the state of Wisconsin and Kitchen Department in a Chicago district.

Knowledgeable in all aspects of the store and business from opening four new Home Depot stores.

UNITED STATES NAVY March 1991 – September 1995

Communications Specialist

Erected radio and UHF antennas, maintained tracking system; setup radar system and components, power up and ran performance tests and programmed Engagement Control Station.

Responsible for the communications of the ship and aircraft.

Operated and tested on how to maintain electronic and digital communication devices; satellite, radios, replaced circuit cards and Switches.

Fixed equipment and electronic failures used technical manual and troubleshooting procedures.

Responsible for maintaining, troubleshooting and diagnostics of the UHF and HF equipment often having to take apart equipment in order to test.

Assisted in the installation of fiber optic cables and systems as we transitioned into the computer age.

Programmed equipment automation and checked for code readings using multimeters.

CERTIFICATIONS

2017 Certificate in Milling Machine Set up and Operations and Programming

2017 Certificate in Robot Operations and Handling

2015 NRF Certificate of Retail Management

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