Customer Service Data Entry
Resume:
Diona Marquez
**** * ***** ***. **********, Co. *0260
*****.*******@*****.***
SKILLS
**-*** (8000 kph)
Reliable
Multi-tasking
Typing (45 wpm)
Billing
Administrative duties
Customer service
Medical Terminology
Phlebotomy (non-certified)
Medical Insurance
Medical Billing
Financial services
Collections
Medical audits
Microsoft Office
Kronos PPCT
Phone lines (12)
EDUCATION
Community College of Denver, Technical
Education Center, Denver, Colorado
Mansfield Business College, Data Entry Certificate
EMPLOYMENT
KForce Inc. 01/2017-Present
Medical Customer Service Agent
Took incoming calls for Kaiser Medicare clients and SCL Health clients
Enrolled Clients in Medicare
Handled Billing questions and took payments
Performed troubleshooting services and data entry
Medical Audits
Collections
Argyle Assisted Living 02/2016- 2017
Caregiver
Took care of elderly residents
Cleaned rooms, cleaned lobbies, and assisted residents with day to day activities
Comcast 01/2013-10/2015
Customer Service/Sales Agent
Took inbound calls for Xfinity cable, internet, and phone
Turned on and off services
Processed payments
Added features and upgraded services
Performed troubleshooting services and data entry
Convergys 10/2011- 5/2012
Customer Service/Sales Agent
Took inbound calls for AT&T
Handled billing, sales, and upgrades
Turned on and off services
Took payments and performed data entry
Icon Cable 04/2011-10/2011
Dispatcher/Clerk
Dispatched technicians out for Comcast
Utilized spreadsheets, Excel, and PowerPoint
Handled data entry, accounts receivable, and other duties as needed
Independence House 05/2010- 10/2010
Security Technician
Watched and monitored up to 100 inmates both female and males in a Federal half-way house
Checked inmates in and out of the facility and made sure that they were at the locations they signed out to
Performed house counts every hour to make sure inmates were in the facility and handled perimeter/facility checks to make sure there was no contraband in the facility
Handled random room searches of inmates living quarters
Administered medications to those inmates that needed them and did random UA’s
Community Education Center 02/2008- 01/2010
Correctional Officer
Watched and monitored up to 100 inmates both female and males in a Federal half-way house
Checked inmates in and out of the facility and made sure that they were at the locations they signed out to
Performed house counts every hour to make sure inmates were in the facility and handled perimeter/facility checks to make sure there was no contraband in the facility
Handled random room searches of inmates living quarters
Administered medications to those inmates that needed them and did random UA’s
LEGALATTORNEYS.COM 8/2005 to 10/2007
On-line legal assistant
Set up clients with lawyers
Took incoming calls for clients that were in need of an attorney
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