Diona Marquez

**** * ***** ***. **********, Co. *0260

ac2x70@r.postjobfree.com

720-***-****

SKILLS

**-*** (8000 kph)

Reliable

Multi-tasking

Typing (45 wpm)

Billing

Administrative duties

Customer service

Medical Terminology

Phlebotomy (non-certified)

Medical Insurance

Medical Billing

Financial services

Collections

Medical audits

Microsoft Office

Kronos PPCT

Phone lines (12)

EDUCATION

Community College of Denver, Technical

Education Center, Denver, Colorado

Mansfield Business College, Data Entry Certificate

EMPLOYMENT

KForce Inc. 01/2017-Present

Medical Customer Service Agent

Took incoming calls for Kaiser Medicare clients and SCL Health clients

Enrolled Clients in Medicare

Handled Billing questions and took payments

Performed troubleshooting services and data entry

Medical Audits

Collections

Argyle Assisted Living 02/2016- 2017

Caregiver

Took care of elderly residents

Cleaned rooms, cleaned lobbies, and assisted residents with day to day activities

Comcast 01/2013-10/2015

Customer Service/Sales Agent

Took inbound calls for Xfinity cable, internet, and phone

Turned on and off services

Processed payments

Added features and upgraded services

Performed troubleshooting services and data entry

Convergys 10/2011- 5/2012

Customer Service/Sales Agent

Took inbound calls for AT&T

Handled billing, sales, and upgrades

Turned on and off services

Took payments and performed data entry

Icon Cable 04/2011-10/2011

Dispatcher/Clerk

Dispatched technicians out for Comcast

Utilized spreadsheets, Excel, and PowerPoint

Handled data entry, accounts receivable, and other duties as needed

Independence House 05/2010- 10/2010

Security Technician

Watched and monitored up to 100 inmates both female and males in a Federal half-way house

Checked inmates in and out of the facility and made sure that they were at the locations they signed out to

Performed house counts every hour to make sure inmates were in the facility and handled perimeter/facility checks to make sure there was no contraband in the facility

Handled random room searches of inmates living quarters

Administered medications to those inmates that needed them and did random UA’s

Community Education Center 02/2008- 01/2010

Correctional Officer

Watched and monitored up to 100 inmates both female and males in a Federal half-way house

Checked inmates in and out of the facility and made sure that they were at the locations they signed out to

Performed house counts every hour to make sure inmates were in the facility and handled perimeter/facility checks to make sure there was no contraband in the facility

Handled random room searches of inmates living quarters

Administered medications to those inmates that needed them and did random UA’s

LEGALATTORNEYS.COM 8/2005 to 10/2007

On-line legal assistant

Set up clients with lawyers

Took incoming calls for clients that were in need of an attorney

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