Customer Service Manager

Floyd Darrin Good

**** *** ***** ***. * Granbury, TX 76049 l Phone: 817-***-**** l **********@*****.***

OBJECTIVE

Seeking employment opportunities where my strong analysis, problem solving, and customer service skills can positively impact customer relations and company operations.

RELEVANT SKILLS

Marketing Strategies

Computer Applications

Team Leadership

Public Relations

Problem Solving

Communication Skills

Customer Relations

Staff Supervision

SUMMARY OF QUALIFICATIONS

Experienced manager with ability to work effectively with people of different skill sets and backgrounds.

Superior customer service representative with a history of being able to consistently resolve difficult customer situations.

Strong analyst with demonstrated ability to analyze business or operating procedures to divest most efficient methods of accomplished work.

Adept at working with all levels of employees in a complex and fast moving environments.

PROFESSIONAL EXPERIENCE

PDX Inc. – Manager of Drug Services 2009 - Present

Maintained all systems need for production process.

Responsible for daily and weekly production files to be sent to operation on time for all customers.

Managed and trained a staff of 8 on new process and procedures.

Trained and supported over 300 customers on pharmacy software application.

Emdeon formerly eRx– Product Specialist 2005 – 2009

Developed a customized reporting tool for customer data analysis resulting in reduced data request and improving company ability to provide data to customers more quickly.

Responsible for reviewing business requirements and implementing critical business logic to optimize claims for pharmacy customers.

Trained and supported 40 customers on core products offering (PPE) and coached them on how to analyze their return on investment with the service.

Walgreen’s Drug Store – Assistant Manager 2002 - 2005

Analyzed workflow process and implemented new process to reduce overtime and streamline workflow process in pharmacy.

Demonstrated proficiencies at theme, seasonal, promotional, and day-to-day merchandising to create a pleasant atmosphere conductive to sales.

Maintain customer relations through training and support.

Worked inside Pharmacy to help fill prescriptions for customers.

EDUCATION

Tarleton State University – BBA in Marketing – May 2003

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