Customer Service Administrative Assistant

YUANDA T. BENJAMIN

PROFESSIONAL SUMMARY

Methodical, detail-oriented professional looking for an Administrative Assistant position. Adept at providing office support, employee management as well as I bring strong clerical abilities and brilliant customer service skills to keep the office organized. Core Competencies

Communicated effectively, both verbal and in writing, and uses technology efficiently in communicating

Follow directions immediately and perfectly

Organization and prioritization of office functions

Apologetic when suitable and able to accepts blame in support of the company

Organize and plan work systematically; can give details to others

Use suitable administrative information systems essential to carry out the job and can locate and/or enter data

Maintain data confidentiality, with safety and integrity EXPERIENCE

Communication Specialist 01/2016-05/2016

My duties included processing insurance claims for various clients and provide customer service to customer via phone

Enter claims information into database systems.

Prepare insurance claim forms or related documents and review them for completeness.

Posted or attach information to claim file

Maintained customers records in a confidential manner

Listened to customers’ complaints and attempt to resolve them

Provided administrative support to varies departments Sr. Communication Dispatcher 09/200*-**-****

Part of my duties include, ensuring proper response times and non-emergent transport, triaging of calls from a multiple line phone, radio transmissions, using F.C.C compliant language, data entry of all vehicle movement, and record keeping for billing purposes, as well as scheduling non- emergency

Coordinated response of ambulances and public safety units to emergency sites or in- progress crime situations

Handled and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance

Operated two way radio to communicate emergency situations to police officers in areas in distress

EDUCATION

University of Alabama Criminal Justice Administration 6921 Richard Lane 404-***-****

Austell, Georgia 30168 *******@******.***

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