Service Customer
Resume:
Christopher Albalate Bonita
**** *. ********* ******,******* Makati City
******.******@*****.***
Objective:
To be a part of organization that promote fairness and provides growth where I continuously do my best works for excellence, satisfying customers with service and strong commitment to contribute success.
Work Experience:
Accounting Department
Billing Supervisor
CBL Freight Forwarder and Courier Express Int'l. Inc.
April 01, 2017-present
BASIC FUNCTION:
Maintains revenue by establishing,implementing,and controlling billing system.
Supervising staff
Reporting monthly Service Sales Reports;yearly comparison ( Powerpoint Presentation )
DUTIES and RESPONSIBILITIES:
Meets billing operational standards by contributing billing information to strategic plans and reviews;implementing production,productivity,quality, and customer-service standars;resolving problems issues in billing; identifying billing system improvements.
Checking the data input in the accounting system to ensure accuracy of final bill
Monitoring monthly Sales Reports ( Powerpoint presentation )
Responsible for reporting FQO (Functional Quality Objectives )monthly.
Operations Department (Metro Manila Section)
General Account Supervisor
CBL Freight Forwarder and Courier Express Int'l. Inc.
January 08, 2008-March 31, 2017
BASIC FUNCTION:
Supervise the courier and clerks in serving customer’s needs by providing company product and service information.
Monitor the Couriers and Clerks daily activities to resolve CBL service problems when needed; and
Assist in receiving booking of shipments.
DUTIES and RESPONSIBILITIES:
Responsible for Documentation.
Encode Necessary data in the System.
Prepare and send reports periodically.
Handle client’s inquiries and concerns via phone and e-mail.
Forward information by receiving and distributing communications
Prepare documents for pick up or delivery of shipments of the clients assigned to.
Book shipments with clients.
Monitor Shipments Movements.
Monitor returned-to-sender items.
Determining the cause of the problems from the deliveries issues
Resolves products or Service problems by clarifying the customer complaints/Selecting and explaining the best solutions.
Instruct and guide staff in their activities and encourages questions to ensure understanding.
Conduct other related clerical-work delegated, if needed.
Responsible for monthly business review reports ( delivery )
Responsible for reporting FQO (Functional Quality Objectives) monthly.
TRAININGS/SEMINARS ATTENDED:
Understanding ISO 9001:2008 (Year 2015)
Establishing Effective Quality Objectives (ISO 9001: 2008 ( Year 2015 )
Improvement Management Skills “Leadership Training Development Program”( Year 2016 )
How to Handle People at Work ( Year 2016 )
Understanding ISO 9001:2015 ( Year 2017 )
Ethics in a Workplace ( September 17,2017)
AWARDS:
Outstanding Award “Model Employee of the Year 2010” ( CBL Freight Forwarder )
Special Award “Best Employee of the Year 2011”( CBL Freight Forwarder )
Loyalty Award “ 5 Years in Servicing CBL” ( CBL Freight Forwarder )
Voting and Employee choice Award “ Supervisor of the Year 2016” ( CBL Freight Forwarder )
SKILLS:
Computer Proficiency ( MS Word, MS Excel, MS PowerPoint )
Customer Service
Decision Making
Planning
Time Management
Values-Oriented
Flexibility, Disciplined, Hardworking, Taking Initiative
Active, Team and Relationship Building
Educational Background:
Tertiary Level
Basic Learning Computer Course
Local Government Unit and TESDA
Camarines Norte
Graduate (2003-2004)
Mabini Collage
Daet,Camarines Norte
Bachelor of Science in Primary Education
Undergraduate, 2002
Secondary Level
Jose Panganiban National High School
Parang,Jose Panganiban Camarines Norte
Year 1997-2001
Elementary Level
Sta. Rosa Sur,Elementary School
Sta. Rosa Sur,Jose Panganiban,Camarines Norte
1991-1997
Personal Background
Age : 35 yrs. old
Birthday : July 15, 1982
Birthplace : Manila
Height : 5’3
Weight : 57 kg
Civil Status : Single
Nationality : Filipino
Dialect Spoken : Filipino, English and Bicol
Character References
Imelda Malong
HR Assistant
CBL Freight Forwarder and Courier Express Int'l. Inc.
Ruby Balatbat
Senior Accountant
CBL Freight Forwarder and Courier Express Int'l. Inc
I hereby certify the foregoing statement made by me are true and correct to the best of my knowledge and belief.
CHRISTOPHER A. BONITA
Applicant Signature
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