Customer Service Social Media

Michael Eyo Effiom

214-***-****; *.*******.******@*****.***

https://www.linkedin.com/in/michael-effiom-28198399/

OBJECTIVE

Seeking a position in a stable environment that would provide opportunities for growth in a dynamic workplace. While allowing me to nurture my strong organizational skills, educational background, and ability to work well with others.

EDUCATION

The University of Texas at Dallas August 2017

B.A., Business Administration

BUSINESS EXPERIENCE

AppFolio Property Management June 2017 – Present

Data Quality Analyst

Vetted prospective clients using salesforce.

Primary facilitator in providing our prospective clients, a dynamic and enhanced customer service experience.

Earned highest marks for customer satisfaction, company-wide.

Answered incoming telephone calls with professional and knowledgeable responses.

American Campus Communities May 2017 – July 2017

Business Intern

General administrative support: file, organize, mail outgoing orders, and maintain inventory, order and stock.

General office/art supplies - Handling donor and customer interactions, follow up.

Helped train new recruits.

Increased community assistant productivity 15% through training and advising.

African Student Union Community Service Chair May 2015 - December2015

Recruited over 20 students from the UT Dallas community for membership.

Organized community service initiative at Network Ministries and packaged over 80 boxes of goods for underprivileged families.

Reserved meeting rooms, arranged for speakers, and developed social gatherings.

ORGANIZATIONS

Black Student Alliance, UT Dallas February 2015 - Present

African Student Association, UT Dallas November 2014 - Present

Business professionals of America, UT Dallas September 2014 – present

StudentsCare at UTD November 2015 – present Viva Volunteer, UT Dallas November 2014 – present

ADDITIONAL INFORMATION

Technical: Salesforce, HTML, C++, SEO, HP Quality Center, MS SharePoint, MS Word, MS Excel, MS PowerPoint, MS Access, SAP, Lean Six Sigma, Google AdWords, Social media and networks, Mobile technologies and services, Computer software & application knowledge

Business Management: Business development, Marketing and Sales, Customer service

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