Office Clerk
Resume:
Sarah E Malloy
************@*******.***
Kalamazoo, MI 49009
Hard Skills Soft Skills
Microsoft Word Microsoft Excel Communication Problem Solving Flexibility
Microsoft Power Point Microsoft Outlook Strong Work Ethic Positive Attitude Collaboration
Writing Mathematics Leadership Time Management Critical Thinking
Bachelor’s Degree Administrative Integrity Teamwork Self-Motivation
Spreadsheets Word Processing Emotional Intelligence Decision Making Innovation
Data Typing Self-Confidence Persuasion Adaptability
Email Internet Listening Patience Networking
Mac Android Diplomacy Team Building Customer Service
Bookkeeping Analysis Professionalism Stress Management Empathy
EMPLOYMENT
Divine Color Décor Services, Interior Decorator/Owner, December 30, 2014-present, October 2006-September 2008
Manage entrepreneurial interior decorating business. Excel in the art of beautifying clients’ homes, supply color expertise at 100% of decorating appoinments, specialize in difficult interior spaces, network and market business. Oversee appointment scheduling. Detailed preparation of business documents, including contract formation and management, and project budget.
Mary Kay, Mary Kay Independent Beauty Consultant, Mary Kay Senior Independent Beauty Consultant,
June 13, 2012-February 2014
Present skin care classes, Mary Kay product, and the Mary Kay business opportunity, enrich lives. Perform top interpersonal and business communication skills as well as organizational, leadership skills, maintain training application rate of 100%. Develop customer base, grow recruits, and sustain small business. Manage two independent beauty consultants.
Family Christian Stores, Sales Associate, November 16, 2010-September 2011
Implement customer service, achieve fast paced register sales, stock merchandise, lead child World Vision sponsorships modeling best practices, surpass sales goals of featured monthly store items by 200%, specifically address special order materials. Arrange for family perks card accounts and maintenance, frequent night closing procedures, initial holiday hire.
Kalamazoo Institute of Arts (KIA), Special Presentation Exhibit Ticket Seller, November 2008-February 8, 2009
Accomplish personable front desk ticket sales for “Saved from the Storm” New Orleans Museum exhibit. Welcome guests, answer patron KIA questions, process credit card and cash sales at 200% efficiency, attain new memberships, offer evening closing procedures.
Snelling Personnel Services, Clerical Temp, April 2007-April 2008, Summer 2006
-IndyMac Bank, Home Loan Servicing, Clerical Level 1/Mail Clerk, August 13-September 21, 2007
Initiate mail and record room tasks independently, extensive use of Excel, highly detailed data entry of return mail and received files at 100% accuracy. Prepare mortgage document releases and customer checks. Record and notate incoming files, copy mortgage documents, control document fold machine, date stamp mail.
-IndyMac Bank, Clerical Level 1/Cashiering Department, April 9-May 11, 2007
Fast paced mortgage account servicing requiring fine attention to detail, emphasis on extensive use of Fidelity Director Program. Rapidly apply checks for service releases, special deposits, and corporate advances at 250% efficiency. Promptly cross-reference received checks, notate account reversals, upkeep of check spreadsheets.
-Additional position: Lutheran Family Services, Receptionist, June 2, 29, July 17, 2006
EMPLOYMENT
Office Team Specialized Administrative Staffing, Clerical/Customer Service Temp, December 2005-December 2006
Various fast paced office and professional customer service positions emphasizing essential clerical and communicative skills.
-ReMax of Michigan: Filing Clerk, September 26-27, 2006
-Lincolnshire Townhouses, Inc.: Leasing Office Assistant August 9-18, 2006
-Republic Management: Data Entry Support, February 2006
-The Crossroads: Holiday Season Greeter, December 2005
J.C. Penney Homestore, Customer Service Associate, April 2002-June 2004
Skilled customer service and décor sales in bed and bath departments. Utilize cash register to perform sales and return merchandise. Address customer questions, examine customer decorating problems to give stylish and sound advice.
Apply store opening and closing procedures.
Sears, Sales Associate, March 2001-September 2001
Home décor sales in bed, bath, and drapery departments, emphasis on quality customer service. Received performance recognition for Sears credit card sign-ups, rate of sign up 250% higher than that of comparable sales associates. Produce additional detailed special orders for drapery department. Offer open and closing procedures.
Universal Photographic, Photography Clerk & On Call, April 1997- July 2002
Strong development of sales and service skills in photography environment. Furnish accurate repair slips for photo equipment repair drop off, answer phone and notify customers upon repair. Help to oversee daily store function. Solve minor function problems on photographic equipment. Sales of refurbished cameras and accessories.
RX Optical Corporate Office, Receptionist, Employment Group Temporary, January-May 1999
Exemplify functions of telephone operator utilizing multi-line phone system for corporate headquarters. Ability to precisely and quickly type office projects while multi-tasking. Fax patient optical prescriptions received per phone with 100% accuracy. Additional task to correctly perform corporate computer price line inquiries.
EDUCATION
Western Michigan University, December 10, 2005, Bachelor of Arts Degree. Organizational Communication Major, Psychology Minor.
One year Interior Design School. GPA 3.1.
Kalamazoo Valley Community College, summer semesters 2000-2002. Honors GPA 3.6
VOLUNTEER WORK
Harvey Lexus Champions for Charity benefitting Brain Injury Association of West Michigan annual golf outing committee member & fundraiser, November 2016-present.
BIA Southwest Michigan chapter Vice President and Treasurer, May 2016-present.
Spring Valley Wesleyan Church, Baby Pantry monthly worker, May 2016-present, Singles Group leader, May 2016-present, Food Giveaway worker April 2, 2011 & Valentine’s Dinner for Two volunteer for young adult group, February 12, 2010.
Alternatives of Kalamazoo, Church Liaison, March 5, 2015-present.
Disability Network Southwest Michigan, office support, October 8, 2014-present, includes record/type biweekly TAG meeting minutes, January 14, 2016-present, booth exhibitor, September 26, 2104 & October 7, 2014. Additionally, care take flower beds, June 20, 2013-October 18, 2013.
Kalamazoo Valley Family Church, Prep Team member, May 2013-January 2014.
Kalamazoo 1st Assembly, set up and server of Light the Night children’s event, October 31, 2012 & greeter, Annual Car Show, August 18, 2012.
Kalamazoo Institute of Arts, Annual Art Sale, assist children with Christmas art projects, December 6, 2008.
Kalamazoo Habitat for Humanity, demolition inside house, November 23, 2008.
Contribute decorating session time benefiting the Mary Kay Ash Charitable Foundation, July 2007.
Lymphoma and Leukemia Society walker & fundraiser, September 2007.
Food service, Agape Church at Ministry with Community (2003) & Campus Crusade at Kalamazoo Gospel Mission (2002.)
HONORS AND ACTIVITIES
Who’s Who Among Professionals 2017, Divine Color Décor Services. Volunteer of the Month, December 2014, office support, Disability Network Southwest Michigan. Who’s Who Among Professionals 2008 recipient, in recognition of interior decoration services that enhance lives in the community. Soccer Zone soccer team member, summer 2006. Western Michigan University, Phi Sigma Pi Honors Fraternity, 2005. Michigan Competitive Scholarship recipient 1997-2004. Dean’s List winter 2003, fall 2002, winter 1998. Campus Crusade for Christ leader, 2003. Intramural soccer team member, 2003, club soccer team participant, 2003, & intramural basketball team member, 1998. Who’s Who Among College Students, 2002. Intervarsity Christian Fellowship member, 2002. Kalamazoo Valley Community College, Academic Honors List, summer 2000-2002. Elected president of Bigelow Hall student counsel, fall semester 2001.
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