Amy Chang
Project Analyst Senior/Project Manager
Summary of Qualifications
Amy Chang brings over 28 years of operational and consulting experience in applications development including the identification, design, and development of various software systems. Ms. Chang’s 22 years of leadership experience includes Supervisor, Project Manager, and Project Management Subject Matter Expert. She is trained to perform SEI/CMMI Assessments.
EXPERTISE
Relevant Technical Expertise:
Microsoft Office Tool Suite – 28 years
Microsoft Project Schedule – 15 years
Relevant Project Expertise:
SEI/CMMI - 8 years
Coaching and mentoring – 22 Years
Relevant Industry Expertise:
Communication - 2 years
Health Care – 2 years
Manufacturing - 9 Years
Transportation – 7 years
Relevant Project Experience
DXC Technology
CALIFORNIA
04/01/2017 TO 05/19/2017
Work Type
Software Development
Role
Project Manager/Subject Matter Expert
Responsibilities
Managed all aspects of projects from design through implementation working with multinational matrixed teams, executive management, and end clients. Established project plans and project schedules, managed risks, escalated issues, and identified project performance issues and create corrective action plans. Process and change management Subject Matter Expert. Mentored new project managers. Successfully implemented a long-term project for COPA Airlines.
Hewlett Packard Enterprise
CALIFORNIA
11/01/2015 TO 3/31/2017
Work Type
Software Development
Role
Project Manager/Subject Matter Expert
Responsibilities
Managed all aspects of projects from design through implementation working with multinational matrixed teams, executive management, and end clients. Established project plans and project schedules, managed risks, escalated issues, and identified project performance issues and create corrective action plans. Process and change management Subject Matter Expert. Created process and procedure documentation for scheduling tool.
Hewlett Packard
CALIFORNIA
12/03/2012 TO 10/31/2015
Work Type
Software Development
Role
Project Manager
Responsibilities
Managed all aspects of projects from design through implementation working with multinational matrixed teams, executive management, and end clients. Established project plans and project schedules, managed risks, escalated issues, and identified project performance issues and create corrective action plans. Process and change management Subject Matter Expert. Successfully implemented a long-term project for United Airlines.
Fullerton School District
CALIFORNIA
03/22/2012 TO Ongoing
Work Type
Classified Personnel
Role
Playground Supervisor
Responsibilities
Patrol and monitor the school campus to ensure that student safety protocols are observed
and school/playground rules and regulations are followed by students.
US CENSUS BUREAU
CALIFORNIA
04/19/2010 TO 06/02/2010
Work Type
U.S. Census Bureau
Role
Enumerator
Responsibilities
Performed field data collection by interviewing households that had not submitted their
census packets
EDS
CALIFORNIA
12/10/1984 TO 01/30/2009
04/2007 TO 01/30/2009
Project Type
Software Deployment
Role
MSPS Deployment SME
Responsibilities
Assist applications development organizations implement MS Project Server as a
common tool reducing overhead costs
Develop global procedures and training materials reducing training/implementation
costs
Member of the division-level project management office
05/2004 TO 01/30/2009
Project Type
SEI/CMMI Assessments
Role
Assessment Team Member
Responsibilities
Perform appraisals of account practices and procedures ensuring compliance to
standards at various maturity levels
This was an as-needed part-time position both onsite and travel to other EDS accounts
EDS-Continental Airlines
CALIFORNIA
10/2002 TO 04/2007
Project Type
Transportation
Role
Project Manager/Project Management Office Team Member
Responsibilities
Managed enhancements, change requests, and maintenance for various airline clients
Communicated with clients and end-customers
Member of the PMO
Mentored peers in project management processes and procedures
From 1988 to 2002 worked out of a Solution Center in support of various clients for short/long-term projects.
Due to the nature of a Solution Center Ms. Chang held multiple positions, sometimes overlapping. Some clients are highlighted below. A detailed list will be provided upon request.
EDS-Avery Dennison
CALIFORNIA
11/2000 TO 10/2002
Project Type
Electronic Data Interchange (EDI)
Role
Department Manager/Application Support Program Manager
Responsibilities
Reported to Avery Dennison Director of E-Commerce
Managed daily support activities of the IT team
Sold incremental business, 12 man-months ($317K) and additional support positions
(over $1.5M over 5 yrs) and participated in contract negotiation ($42M over 5 yrs)
EDS-FARES
CALIFORNIA
1/2000 TO 07/2000
Project Type
Software Implementation
Role
Applications Development Project Manager
Responsibilities
Led team of 19 developers from California, Florida, Atlanta, and New Zealand
Managed daily support activities of the IT team; supported change requests for WEB
enabled transaction processing
EDS
CALIFORNIA
03/1992 TO 03/1996
Project Type
Supervisor of a team of Systems Engineers
Role
Systems Engineer Supervisor
Responsibilities
Responsible for compensation/recognition, salary planning/administration, employee
ranking, performance reviews, and career development
EDS-GMS ORDERS
CALIFORNIA
01/1996 TO 02/1999
Project Type
Systems Development and Production Support
Role
Project Systems Manager
Responsibilities
Led team of 20 from two Solution Centers; approximately $2M annually in relief; this
project was instrumental in the center receiving a SEI CMM Level 2 rating
Performed ongoing data processing support for the order management, forecasting and
scheduling requirements for all vehicles sold by North America General Motors
EDS
CALIFORNIA
01/1985 TO 12/1999
Project Type
Applications Development and Production Support
Role
Project Manager
Responsibilities
Led matrix teams of 5 to 20 Systems Engineers
Performed project scheduling/monitoring for all phases of the Systems Life Cycle
Education and Training
Bachelor of Science degree in Information Systems, San Diego State University, San Diego, California, 1982
Contact Information
Email: ***.*******@*****.***
714-***-**** <cell>
Personal and work references upon request