Customer Service Microsoft Office
Resume:
William Alan Stadler
**** ****** **** **** *******.*******@*****.***
Midlothian, VA 23113 804-***-****
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PROFESSIONAL PROFILE
Am knowledgeable in a wide array of areas involving computers, but I can also be a team player and assist the company in whatever needs to be done. I enjoy challenges and making myself rise up to the occasion to succeed. I would like to achieve my goal of attaining a networking position in which I can contribute my detailed, hands-on training within the field.
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EDUCATION
ECPI University B.S in CIS Richmond, VA 01/2009-09/2011
Major: IT/Networking and Security Management 3.77 Cumulative Grade Point Average
* Graduated Magna Cum Laude *National Technical Honor Society *Dean’s List *President’s Award
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CERTIFICATIONS
***CompTIA A+ ***CompTIA Network+ *** CompTIA Security+
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RELATED TRAINING AND SKILLS
Software:
●Programming – HTML, XHTML, CSS, and basic logic and design with Java, VB, and VBScript
●Software – Photoshop, Microsoft Office Suite, Microsoft Project, Visio, Dreamweaver
●Operating Systems and Features: DOS, Windows 95/98/2000/XP, Vista, Win7, Server 2003 and Server 2008(including Active Directory, FTP, IIS, DNS, and DHCP), Linux, and Mac OS X
●Virtualization (VMware)
●Experienced with a Ticketing System and Remote Control Desktop Support
●Relational Database Management – Designed and created tables, forms, reports, and queries in 1NF, 2NF, and 3NF form
Hardware:
●PC Repair (both software and hardware)
●Printer and Scanner Troubleshooting and Maintenance
●Experienced in making straight through, crossover, and rollover cables
Networking:
●Router programming - Setup, implementation, and security for LAN, WAN, and WLAN technology
●Install and implement router protocols (RIP v1, RIP v2, OSPF, IGRP, and EIGRP)
●Secure networks with access-lists, passwords, group policy, firewalls, and monitoring IDS/IPS devices
●Set up and configured switches for trunking and VLAN’s
●Set up and secure VPN’s
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RELATED WORK EXPERIENCES
Freelance Work IT Consultant Richmond, VA 05/2008 – Present
Diagnosed computer problems using various software such as Spyware Hunter, HiJack This, Norton, and ComboFix as well as using manual guides from computer forums
Removed malware from various OS’s (Windows XP, Vista, and 7) using the above mentioned tools as well as Norton Antivirus and AVG.
Removed and upgraded RAM, graphics cards, and hard drives (both in laptops and desktops)
Used MSCONFIG and REGEDIT as well as the Services feature to disable/enable processes that needed to be stopped or started
Installed Windows XP and Windows 7 from scratch, including partitioning the drives and installing the drivers
Set up and/or repaired WLAN’s and LAN’s for residential customers
Photoshopped Images for better outlook
Wegmans Food Markets Prepared Foods Midlothian, VA 03/2016-Present
Provided incredible service to Prepared Foods departments by ensuring dishes, containers, utensils and other supplies are properly cleaned and sanitized in a fast-paced environment
Properly handled products, used equipment, kept accurate logs and followed sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures
Filled and emptied dishwasher throughout the day to maintain a constant flow of clean dishware and supplies to departments
Set up and operated dishwasher equipment; manually washed dishes before loading into the dishwasher to ensure the cleanest wash possible
Organized and found more efficient ways to complete tasks and store dishes
Leadership skills involving delegating tasks to other co-workers
Maintained a healthy, safe, clean, and sanitary work place
Prepared food items for different departments in a timely fashion
Communicated with co-workers
Anticipated the needs of other to make sure they have the proper dishes needed
Goodwill Industries Retail Sales/Production Associate Midlothian, VA 02/2015-06/2015
To receive, sort, price, tag and stock donations keeping the flow of donations moving quickly from drive-thru to the sales floor, and to generally aid in the smooth operation of a fast-paced retail store.
Determined prices for housewares items and had quotas to meet every shift for number of items I had to determine if they were not only saleable but then to price the saleable items from donations
Put the housewares I priced on the sales floor depending on method of organization
Assisted customers with an eager and most helpful attitude and providing the best possible customer service I can provide to each individual.
Organized the housewares in downtime and pulled the old items after the required date
Helped organize the entire store at the end of every shift as well as basic cleaning
SofTech Computers PC Technician Prescott, AZ 06/2014 –12/2014
Diagnosed computer problems (both hardware and software) using various software such as Malware Bytes, HiJack This, PC Check, and ComboFix as well as using manual guides from computer forums
Kept track of customer data using a database and kept that up to date
Removed malware from various OS’s (Windows XP, Vista, 7, and 8) using the above mentioned tools as well as ADWCleaner, JRT, rkill, and Hitman Pro
Removed and installed hardware as well as software programs including printers and scanners
Cloned hard drives, performed data transfer from one drive to another as well as data backup
Mobile field tech – traveled to residences and businesses to perform jobs on site
Performed operating system installations including Windows XP, Vista, 7, 8, and 8.1
Universal Health Services Internship/ IT Specialist Richmond, VA 11/2009-01/2010
Created user accounts and monitored network activity and productivity through reports and software
●Maintaining 200+ PC’s and Users via a Ticketing System and Remote Control Desktop Support
●Printer/Scanner Troubleshooting & Repair
●Created images using Norton Ghost and Sysprep
McShin Foundation Technical Assistant Richmond, VA 12/2007-04/2008
●Set up and maintained small LAN
●Created user accounts and monitored network activity
●PC Repair
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