Cody A. Robson

**** ***** **** **, ******, MN ***03

Phone (Cell): 763-***-**** Email: ac2wnk@r.postjobfree.com

SUMMARY

Over 5 years of hands-on technical experience, the majority of which have involved providing system support and administration for end-users in a variety of domains. Strong communication and organization skills. Very comfortable working with end-users at all levels of technical knowledge and expertise. Open to travel and field work on an as needed basis to provide customer support.

RELEVANT TECHNICAL SKILLS

Desktop Support, Tablet Support (Android and Windows based), Microsoft Windows XP through Windows 10, Server 2003, Server 2008, Server 2012, Server 2016, VMware Workstation, VMware EXSi, Microsoft Hyper-V, Microsoft Office Suite, Windows Software Integration, Microsoft SQL Server 2012 Management Studio, SQL Server 2014 Management Studio, Fedora Linux, Google Chrome, Mozilla Firefox, and Symantec Endpoint Protection.

EMPLOYMENT HISTORY

Blaine Brothers -- Blaine, MN 10/2016 to 1/2017

Service Technician: Serve the transportation and trucking industry with an emphasis on frame, suspension and alignment services.

Perform Alignments and other suspension work on semi-tractor, trucks and trailers

Provide customer support and thorough explanation of work performed to trucking owner/operators

Provide diagnostics for the work needing to be completed in a timely manner

Track Inventory with weekly updates and monthly checks

CU Recovery & The Loan Service Center -- Wyoming, MN (Contract) 10/2016 to 1/2017

Desktop Support Technician

Provide End User Support across Desktop, Laptop and VoIP systems

Prepared 140 Virtual Machines for End User Rollout to update PCI compliance

Managed Microsoft Hyper-V with all 140 machines while utilizing Failover clustering

Manage Active Directory for 106 users and 2 companies

Worked with IT Manager to start up new contracts with Credit Unions

Aria Communications Inc. -- St. Cloud, MN 11/2015 to 01/2016

System Analyst / System Administrator

Imaged and deep-cleaned machines

Provided PCI compliance knowledge to update infrastructure

Cleaned and reformatted the active directory and group policy

Provided quotes, ordered parts, and assisted with the installation of new hardware (Servers and Desktop hardware)

Assisted in researching and resolving various escalated Desktop support items

Vanson Technology Services Inc. -- Edina, MN 03/ 2014 to 11/2015

Systems Administrator

Level one Desktop support (including all tablet and phone issues within building)

Researched, suggested, and installed new inventory -- including new software, desktop and server hardware

Group Policy administration

Instituted a secondary failsafe offsite co-location (multiple backups, failsafe servers and switches)

Maintained and upgraded mission critical servers (70) EXSi Hosts with Windows and Linux servers

Maintained on-call rotation to ensure 24/7 coverage with 3 employees

Worked with DBA to ensure PCI compliance was met per policies

Administered network, software, and system support with assistance from ticketing system

Set up new user devices (imaging)

Worked with Developers to administer changes to production web sites on a bi-weekly basis. (Verizon, Anderson Windows, Audience Rewards)

Maintained current-state backups and the disaster recovery system with bi-annual testing

Was being trained to handle Microsoft SQL database issues.

World Data Products Inc. -- Minnetonka, MN 08/2011 to 02/ 2014

IBM X Series Auditor

Reviewed and maintained an inventory on multiple incoming purchase orders simultaneously

Entered inventory totals into the Everest ERP system

Assisted with the placing and processing of sales orders

Maintained sufficient auditing supplies alongside the Inventory Manager

Assisted shipping and receiving departments

ITT Technical Institute -- Eden Prairie, MN 01/2011 to 02/2011

Assistant System Support Technician

Desktop support when Systems Administrator was not in the building.

Assisted with computer lab audits

Helped students with technology-related issues that arose within the school

Worked side-by-side with a System Support Technician to maintain school’s computer system

EDUCATION

ITT-Technical Institute -- Eden Prairie, MN Graduated 06/2011

Associate of Applied Science in Computer Network Systems

Core Courses taken: Computer Programming, Operating Systems, Network Standards and Protocols, Database Development, Linux Operating System, Linux System Administration, Microsoft Network Operating Systems, Network Application Services and Security, WAN Technology and Application, Network Technology and Service Integration.

**References available upon request**

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