Microsoft Office Technical Support

Tolisha Ann Farris-Lester

**** ********* **. #***

Collierville, Tn 38017

323-***-**** cell

*******@*********.***

Computer Skills:

Languages: BASIC, COBOL, RPG, Pascal, FORTRAN, C++, and Visual Basic

Software: Microsoft Office

Hardware: IBM, Apple

Operating Systems: Windows

Experience

Parkwood Behavior Health Hospital, October 2013-present

Communication Specialist

Talk to people about problems so they can get the care needed.

Nationwide Studios

Teddy Bear Portraits September 2014- May 2015

Take pictures and Sale them to the clients.

Electronic Payment Services (EPS), Atlanta, GA- November 1998- July 1999

Technical Support

Provide information for merchants, such as balancing, and credit card total, on a daily basis, using the Pathway system. Used Novell connections using passwords. Provide information to Bank Representatives for loss prevention for MAC cards work with banks on the East and Midwest. Statues cards using PC links and NICS (systems used by MasterCard and Visa) Identify last transaction on customers account.

Fraud Identification Service (FRIS), status cards lost, stolen, or misuse.

MCI World-Com, Atlanta, GA- March 1998-November 1998

Account Support Representative

Provide phone and dial-in support to 600 internal users. Assisted in helping different merchant accounts as well as customers. Monitored charges on customers accounts, switched customers lines to the proper long distance carriers. Install, upgrade and troubleshoot software/hardware issues, using Windows NT, on IBM systems. Installed and upgrade Internet packages.

Allstate Insurance Company, Atlanta, GA- January 1995-March 1998

Customer Support

Provide clients with claims, bookkeeping, billing issues and product information. Worked with Accounts Receivable and Accounts Payable (A/R-A/P). Implemented and maintain database for client records of clients. Used Windows 95 with Quattro Pro. Worked with claims on the Alstar system.

Special Abilities

Apple, Alstar, 10-key, Typewriter, Word Processor, Copy Machine, Fax Machine, Bookkeeping, Data Entry, Programming, Rebuilding Systems for financial Institutions, Customer Support, PC links, NICS, Novell connections, LAN, Pathway.

Education

Lane College, Jackson, Tennessee

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