Engineering Customer Service

Objective: To obtain employment as a Quality Engineer for a company dedicated to a team approach towards continuing quality systems, customer service, and continuous process improvements. With my lean six-sigma certification and my creative and innovative mindset, I have experience in continuous improvement methodologies production planning, statistical analysis, manufacturing engineering, database operations, and along with so many other disciplines. With my extensive use of testing methodology I have provided estimates for project proposals and many more. I am a self-motivated and dynamic candidate that has an analytical approach to structural procedures, while applying strong problem-solving skills.

EDUCATION

Clemson University Bachelor of Science, Industrial Engineering

Minor: Clusters Engineering and Mathematical Science

Certifications

Lean Six Sigma Certified - Green Belt

COMPUTER SKILLS

Microsoft Office, AutoCAD, Arena, Excel VBA Programing, Linux C+ Programing, Matlab, Mini-tab, Access, analytical tools, flow charts, Pareto charts, cause and effect diagrams, run charts

WORK EXPERIENCE

Zapp Precision Wire, Inc. Industrial Engineering Intern June 2017 – Present

-Design and implement basic assigned production process modifications and engineering projects to increase plant safety, quality, and efficiency

-Develop project plans related to engineering assignments and assist in developing short and medium range plans

-Create and utilize time studies

-Coordinate and communicate process and quality improvement initiatives to local management team

-Observe the plants machinery to seek room for improvement in all aspect within the specific machine

-Utilize structured improvement methodology to lead individual and team targeted improvement opportunities

-Use 5s methodology to identify improvements and eliminate waste

PEER Program Mentor and Staff Member Fall 2014 –May 2017

-Serves as a positive academic and social role model by supporting tem mentees in general engineering

-Provide academic and career support by education mentees on various resources available on campus

-Host weekly group meetings, individual meetings, and tutoring sessions

-Handle PEER and WISE departments by answering calls, monitoring the office, and program coordination

Innophos Nutrition Research/Product Development Engineer Intern May 2016-August 2016

-Increased company revenues with the development of numerous products for many companies

-Managed product certification process.

-Ensured quality assurance of products for consumer consumption by conducting product analysis and optimizations

-Contributed to the creation and implementation of new products by utilizing cross-function teams to execute product development plan

-Supervised the development of advertising, public relations, and marketing communications to meet product objectives

-Developed methodology to test and measure products and applications to improve process efficiency

-Assisted vendors in identifying issues with incoming products and provided methods to correct issues

-Worked closely with engineers to develop prototypes for product

RESEARCH EXPERIENCE

Industrial Engineering 4670, Senior Design, Clemson University Spring 2017

-Worked in a team with 3 other peers to help Schneider Electric analyze the manufactures mortar control center’s wiring process

-Identify production inefficiencies to reduce cycle time by 10%

-Observe process to identify non value added activities using time studies.

-Document findings to investigate further.

-Research solutions to address the improvement opportunities found in the process.

-Select and implement best solutions based on specific criteria provided by Schneider Elec

Industrial Engineering 3010, System Design 1, Clemson University Fall 2015

-Worked in a team with 5 other peers to help the Office of Risk Management at Clemson University streamline their process in which they receive insurance information

-Identified customer needs, turned needs into metrics, and benchmarked other systems

-Used Concept generation tables, concept screening matrix, selection criteria maps to come up with a reasonable solution for this project

EFRI-REM Undergraduate Research Intern, Clemson University Fall 2012

-Selected to participate in the National Science Foundation-sponsored introduction to undergraduate research

-Produced a mesh weavable fibers used in the bodies of human

-Created and presented a research poster on “Polymer Blend Development for Melt Spun Weavable Fibers” to NSF program director, faculty, graduate and undergraduate students associated with the project

EXTRACURRICULAR ACTIVITIES

Delta Sigma Theta Sorority, Inc. Treasurer April 2013 – May 2017

-Responsible for all aspects of cash management for the organization

-Created and reported monthly financial reports to present to the executive board

-Established a budget for each committee

PEER Program Vice President 2014 - May 2017

-Effectively matches the needs and interests of members with the objectives of the chapter to better motivate and inspire others

-Utilize formal and informal networks to attract new members to the program

Clemson Black Student Union Member 2012 – May 2017

-Promote and embrace Black culture on Clemson University’s campus

-Coordinate and execute multicultural events

-Plan program initiatives such as talent shows, Martin Luther King, Jr. Memorial Service, and fashion show

Delta Sigma Theta Sorority, Inc. Social Action Chair April 2013 – May 2015

-Promote leadership, advocacy and empowerment to effect social change and public policy

-Implement projects and programs that stimulate social action and educate members and the community on current issues.

-Submit written reports at executive board and chapter meetings.

-Submit evaluation report at end of chapter year

National Society of Black Engineers Finance Chair Fall 2015

-Provided detailed and transparent bookkeeping of financial activity within the organization

-Proposed and implemented ideas for major expenditures

VOLUNTEER EXPERIENCE

-Ladies of Reflection Mentor

-A Bright Future Foundation (ABFF)

-Adopt a Highway Clean Up

-Relay For Life

-Habitat for Humanity

-Daily Bread Soup Kitchen

-Little John Community Center

-Crisis Ministries

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