Shawna Sims

862-***-****

ac2wit@r.postjobfree.com

Objective

Excellent customer service skills with over 15 year of experience in telephone customer care, sales, support and collections. Strong interpersonal communication skills. Problem solving and organizational skills. Adaptability and ability to work under pressure.

Professional Experience

Golden Bounce April 2016 – August 2016 (Temporary)

Administrative Assistant/ Sales

Answered customer’s inquiries on the phone and online.

Completed invoices for billing, posting payments

Organized files and design filing system

Coordinated deliveries for events

PNC Bank (Various Locations) October 2005- February 2016

Assistant Branch Manager

Providing efficient customer and quality service daily, to achieve the branch monthly

goals through sales, customer satisfaction.

Conducted daily employee observations, to ensuring the right products and services are recommended to the customer.

. Coached employees on products and services, to build confidence. Worked side by side with employees to overcome challenges, prospected new customers, and to maintaining their book of business etc.

Proving exceptional customer service to all customers.

Assisted customers in applying for new accounts, products and other services.

Record details of inquiries, comments and complaints. I followed up by using the Sun down rule.

Communicate and coordinate with internal departments

General Office Duties.

Krueger Security Systems Inc., June 2002 to October 2005

Financial Administrative Assistant

Created technical service work tickets

Invoiced processed payments

Completed contracts for billing

Reviewed and created reports for monthly progress meetings

Office Support- Organized files and design filing systems where appropriate. General office

duties.

Education

Newark Technical Career Center, Newark NJ

Major: Business Technology

Essex County College, Newark NJ

Major: Business Management

Skills

Excellent Interpersonal and communication skills

Microsoft Suite

All DOS based programs

Outlook, Goldmine5

Genesis

Most Banking Software

Medial Records Management/Electronic Health Records

ICD-9, ICD-10, CPT Coding

UB-04, HCFA 1500 Guidelines

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