Customer Service Administrative Assistant
Resume:
Shawna Sims
**********@*****.***
Objective
Excellent customer service skills with over 15 year of experience in telephone customer care, sales, support and collections. Strong interpersonal communication skills. Problem solving and organizational skills. Adaptability and ability to work under pressure.
Professional Experience
Golden Bounce April 2016 – August 2016 (Temporary)
Administrative Assistant/ Sales
Answered customer’s inquiries on the phone and online.
Completed invoices for billing, posting payments
Organized files and design filing system
Coordinated deliveries for events
PNC Bank (Various Locations) October 2005- February 2016
Assistant Branch Manager
Providing efficient customer and quality service daily, to achieve the branch monthly
goals through sales, customer satisfaction.
Conducted daily employee observations, to ensuring the right products and services are recommended to the customer.
. Coached employees on products and services, to build confidence. Worked side by side with employees to overcome challenges, prospected new customers, and to maintaining their book of business etc.
Proving exceptional customer service to all customers.
Assisted customers in applying for new accounts, products and other services.
Record details of inquiries, comments and complaints. I followed up by using the Sun down rule.
Communicate and coordinate with internal departments
General Office Duties.
Krueger Security Systems Inc., June 2002 to October 2005
Financial Administrative Assistant
Created technical service work tickets
Invoiced processed payments
Completed contracts for billing
Reviewed and created reports for monthly progress meetings
Office Support- Organized files and design filing systems where appropriate. General office
duties.
Education
Newark Technical Career Center, Newark NJ
Major: Business Technology
Essex County College, Newark NJ
Major: Business Management
Skills
Excellent Interpersonal and communication skills
Microsoft Suite
All DOS based programs
Outlook, Goldmine5
Genesis
Most Banking Software
Medial Records Management/Electronic Health Records
ICD-9, ICD-10, CPT Coding
UB-04, HCFA 1500 Guidelines
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