Information Technology Technical Support

Education

B.S. in Information Technology Limestone College 08/2015-10/2017

A.S in Computer Networking Aiken Technical College 08/2009-05/2012

High School Diploma Silver Bluff High School 08/2000-05/2004

Employment History

Robert Half Technology-Augusta, Ga 04/2017-Present

IT Technician

● Maintained accurate hardware and software inventories

● Performed diagnostic tests and repaired malfunctioning hardware and software.

● Deescalate calls by resolving technical issues for clients in person, on the phone and through e-mail.

● Installed system software, including ghost image using schematic, schoolboy, windows operating systems.

● Troubleshot company hardware and software configurations issues and resolved problems accurately and efficiently.

● Assist with de-installing old server and re-installing new server.

Apple (Kelly Services)-Work from Home 03/2015-06/2016

Tier ll Advisor

● Investigated and resolved customer inquiries and complaints in an empathetic manner.

● Adhered to all confidentiality requirements at all times.

● Solved unresolved customer issues.

● Independently manage time to prioritize multiple requests, incidents, and projects simultaneously.

● Outstanding verbal and written communication for customer interaction, service delivery collaboration, and ticket generation.

Skills

● Microsoft Windows and Mac OS X

● Ability to work in a team

● Communication

● Problem Solving Skills

● PhP with MySQL in database

● Technical Support

● Software Installation

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