Technical Support Engineer

Charles Brice ABOKE

**** ******* ***** *********, ** 94513 +1-925-***-**** ******.*****@*****.*** PROFESSIONNAL EXPERIENCE -- 4 Years of Experience in Technical Support --

• Technical Support Manager

VipNet – December 2015 to October 2016.

Ensure the smooth running of last mile data delivery devices (Wi-Fi Devices (Access points & Routers, Wimax CPE, LTE CPE)).

Control of Field Engineer’s onsite operations (RF Site Survey, DSL routers and CPE Installations, computers repairing, OS installations, Antivirus deployment).

Ensure the smooth running of these operations as well as the SLAs of customers.

Reporting of Field & Remote Assistance of customers.

Management of subcontractors.

• Technical Support Engineer

VipNet – January 2012 to March 2015.

Provide technical support for mac and windows, Linux laptops and desktops.

Create deployment images for windows, Linux and mac laptops and desktops.

Perform and test OS installs and upgrades.

Maintain printers, Wi-Fi access points and routers.

Installation and configuration of Wimax & LTE CPE (Indoor and Outdoor)

Installation and configuration of Microwaves antennas for Backhauling

RF site survey

Provide end user training on new software rollouts.

Maintain anti-virus/malware software deployment.

Maintain user accounts, security groups and related security for email and file shares.

Maintain and provide backup, restore and recovery support of network file shares Laptops and desktops.

Respond to end users calls and tickets for hardware and software technical assistance.

Install, troubleshoot, and repair issues with computers, printers, copiers, scanners, tablets, mobile devices, and other equipment.

Work with vendors for warranty support issues.

Manage software licensing to ensure compliance and accuracy for audit and inventory.

Research and evaluate new products.

DEGREES

2011: Post Graduate Diploma in Infrastructure Management System Sikkim Manipal University, Gangtok, India.

2010: Bachelor of Science Degree in Information Technology Evaluated By The Trustforte Corporation, US, New York. CERTIFICATIONS

2014: RADWIN Training Center

Certified to Install, Commission and Maintain RW5000 PtMP, RW2000 PtP systems and plan RADWIN RF networks using R-Planner. IT ASSOCIATION FOLLOWED

HDI (Technical Service & Support Association for Professionals) LANGUAGES

French ; English

INTERESTS AND STRENGHTS

Hobbies: Personality development books, Music (piano), Internet, Basket Ball, Soccer, Movies. Strengths: Dynamic, punctual, team spirit very evolved, self training. Driving License Class C

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