PC Support Technician
Resume:
Tan Le
********@*****.*** 407-***-****
Orlando, FL 32819
Seeking a career opportunity that will utilize my experience and skills while
supporting personal growth through advancement and learning.
Skills
Experience with system administration Windows 7/10, Mac OS X, Window Server and Networking
Ability to get and maintain a security clearance
Experience with Medical software (EVAsoft, Open Dental) and Security Antivirus (McAfee, Norton)
Microsoft Office (5 years)
Computer Repair (5 years)
Education
B.S. - Information Technology
University of Central Florida - Orlando, FL, June 2015 to August 2017
A.A. - Information Technology
Seminole Community College - Orlando, FL, February 2011 to May 2015
A.S. - Information Technology
NIIT - Lotus University - Ho Chi Minh City, VN, January 2008 to September 2009
Certifications
Microsoft Office Specialist, Microsoft Office Specialist (MOS) certifications in Word 2016, Excel, PowerPoint, Outlook 2013
Advanced Network Administration, Certificated in Advanced Network Administration
Work Experience
IT System Admin
Arbor Dentistry & Pharmacy - Apopka, FL August 2017 to Present
Manage operating system upgrades and patching (Windows 7,10/Mac OS X)
Perform guidance and management of hardware diagnostics, troubleshooting and maintenance Windows Server (mySQL Server 5.5 Command Line Client, Active Directory)
Ensure the integrity and availability of applications and coordinate new application
installations, upgrades and customer support on the open-network
Responsible for implementing effective backup/recovery, resource accounting
Perform troubleshooting and maintenance on varied IT hardware (PCs, printers, laptops,
servers, panoramic X-Ray machine)
Validate system security requirements definition and analysis
Establish system security with Norton Internet Security and McAfee Security
Implement security design in hardware, software, data
Working under general supervision with instructions given for routine work
Understanding of medical software (EVAsoft, Open Dental)
Offer remote desktop and server support and screen-sharing sessions with TeamViewer
Knowledge and experience with MS Office (Word 2016, Excel, PowerPoint, Outlook 2013)
Continuing Education
Ball and Die Attach Operator
Micross Components - Orlando, FL March 2013 to December 2013
Operate robotic machine building electrical chips
Perform troubleshooting and maintenance on hardware (PCs, printers, ball and die attach machine)
Responsible for machine's operating system (Install Windows 7 and software)
Use MS Office Word and Outlook to compile reports and send emails to manager
Solder electrical circuits
Perform quality control
Help co-workers cleaning work area.
Komax Operator
Advanced Solar Photonics - Lake Mary, FL May 2011 to February 2013
Operate robotic machines manufacturing solar panels
Responsible for Komax's operating system (Install Windows XP and software)
Responsible for implementing backup/recovery and procedures
Perform troubleshooting and maintenance on IT hardware (PCs, printers, Komax's parts, manager’s laptop)
Manually soldered solar panel electrical circuits
Perform quality control
Technical Manager
Nam Phong Computer - Ho Chi Minh City, VN April 2008 to July 2010
Assemble computers to client specifications
Diagnose hardware conflicts
Install software and configure to hardware (Windows XP/7)
Testing completed systems for proper operation
Remotely diagnose client system issues with TeamViewer
Manage operating system updated and patching for company with over 50 PCs.
Perform troubleshooting and maintenance on varied IT hardware (PCs, servers, laptops, printers)
Experience with system administration including Window Server and mySQL
Working closely with graphics to create website for company (Photoshop)
Microsoft Office Specialist (Word, Excel, PowerPoint, Outlook)
Contact this candidate