Hospitality Professional

Amanda V. Armas

***** ******* ***, ******, **, **342

Cell: 818-***-**** E-Mail: ************@*****.***

Work Experience

Wynn & Encore

**** * *** ***** ****, Las Vegas, NV, 89109 April 2017 - September 2017

Catering Coordinator

Manage/Route High Volume Multi-Line Telephone Calls, Type Correspondence, Contract Merging, Create Accounts/Bookings & CEOs in Delphi, Process Credit Card Payments & Checks, Daily Distribution of Events, Daily Events Report, Change Log Report, Banquet Checks, Floral Report, Floral Reconciliation, Nightclub Report & Notices, Daily Flash Report, Wedding Stationary Orders, Menu Printing & Ordering of Signs for Events, Floral & Plant Orders, Polycom Assignments, Assist with Projects and Requests from Management

Wynn & Encore

3131 S Las Vegas Blvd, Las Vegas, NV, 89109 April 2015 - April 2017

Discover Wynn Call Center Sales Agent

Room, Dining, Show, & Spa/Salon Reservations, Training, Birthday Committee

Downtown Grand

206 N. 3rd Street, Downtown Las Vegas, Nevada, 89101 September 2014 - March 2015

Hotel Services Agent March 2014 - May 2014

Reservations, Rooming Lists, and Operate PBX & In Room Delivery Lines

The Beverly Garland

4222 Vineland Ave., Studio City, CA, 91602 May 2014 - August 2014

Intern

Front Desk, PBX, Boutique, Concierge, Housekeeping, Catering & Sales, Banquets, Food & Beverage, & Summer Programming

Volunteer Experience

Dazzle Africa, Welcome to the Jungle

4505 S. Maryland Pkwy, Las Vegas, NV, 89154 spring 2014

Silent Auction Team

Event Tickets Sales, Gather Silent Auction Items, Set Up & Take Down of Silent Auction Station, Décor

Education

University of Nevada, Las Vegas-William F. Harrah College of Hotel Administration

Bachelor of Science in Hotel Administration Undergraduate, 2009-2014

Qualifications

Forbes Five Star Guest Service, MS Office/Excel, Opera, Delphi, SpaSoft, Guest Bridge/Open Table, Titan, GoConcierge, HotSOS, Retail, High Call Volume Management

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