OBJECTIVE

JOSHUA

MORA

Grecia, Alajuela, Costa Rica

****-****

ac2v8b@r.postjobfree.com

My objective is quite simple and straight forward, I aim to be at the top of the IT pyramid. I always strive to succeed, taking advantage of every detail and piece of information that can help me achieve my goals. I learn very fast and sincerely enjoy what I do, always motivated to grow and explode my potential. I am also naturally competitive, so I like to be the best at what I do.

EDUCATION

High School Diploma Marco Tulio Salazar

2015

Windows Server Administration Fundamentals (MTA)

Microsoft – ID: 14337586

MARCH 15, 2017

EXPERIENCE

Help Desk Agent Microsoft - Teleperformance

5TH OF OCTOBER, 2015 – 5TH OF APRIL, 2016

Teleperformance gave me the first work opportunity where I was hired for Microsoft’s helpdesk. Thanks to this, I was able to learn a lot about the Windows/MS Office platforms and how to troubleshoot them. This was honestly a great start for me in the IT area.

Help Desk Agent MetLife – Hewlett Packard Enterprise/DXC

JUNE 5TH, 2016 – FEBRUARY 28TH, 2017

At HPE I was able to discover my growth potential. After being there for about 6 months, the company trusted me with our RDM (level 2)’s tickets, having me cleaning out our tier 2 queue, where I trust I did an outstanding job, with a higher resolution rate than that of some RDM agents. I was about to be promoted, though at this point I was offered a better opportunity at Auxis.

IT Service Desk Analyst Auxis

MARCH 5TH, 2017 – CURRENTLY EMPLOYED

Auxis provided me with the tools I needed to expand my technological knowledge, permitting me to work with servers through RDP’s, access to administrative Office 365 accounts, Powershell, full Active Directory access, etc. With Auxis I have been able to put in practice a great deal of what Microsoft certified me for.

SKILLS

Windows Server troubleshooting

POS systems deployment, setup and troubleshooting

MS Office 365/Exchange administration and Troubleshooting

Intermedia Exchange Administration

Network printers setup and advanced troubleshooting

Active Directory administration

Citrix deployment and virtualization

NOC tasks, ISP and vendors escalation

Monitoring and analysis of network alerts/logs

Accountable for ensuring and reporting that all Operational SLAs are met accordingly

Creation and update of Knowledge Base Articles