Business Analyst

Theresa Milkovics

Address: **** **** **** ******, ********, Colorado 80232

Mobile: 720-***-****

Email: *******.*********@*****.***

Business Analyst

Qualifications Profile

Highly organized, results-oriented, and performance-focused professional, offering more than 15 years of experience in business

analysis; complemented with proven background in project management. Analytical team player, skilled at reviewing and documenting

business process to enhance operational procedure as well as completing tasks and projects within set-forth deadline. Armed with

excellent oral and written communication skills; with strong interpersonal, leadership, and multitasking aptitudes. Effective at

establishing positive working relationships with vendors, upper management, and all levels of individuals.

Core Competencies

Business Requirement Evaluation ~ Quality Assurance ~ Resource Management ~ Staff Coordination and Supervision

Strategic Planning and Implementation ~ Conflict Resolution ~ Regulatory Compliance

Cross-functional Collaboration ~ Organizational Leadership and Training

Professional Experience

City of Aurora Aurora, CO

Business Systems Analyst 2001–2012

Conceptualized and revised project plans for the municipal court information technology (IT) projects which inv0lved project

objectives, technologies, systems, specifications, and schedules.

Took charge of introducing, assessing, and authorizing modifications to project plans.

Communicated effectively with project stakeholders and vendors in acquiring resources.

Keenly analyzed all risks related to requirement implementations, testing processes, project communications, and training to allow the

case management division to operate with small number of personnel which led in saving over $60K annually.

Earlier Position Held:

Nordstrom Bank (FSB) Scottsdale, AZ

Business Systems Analyst

Additional Experience

City of Aurora Aurora, CO

Project Manager 2012–Present

Drive initiatives in documenting and formulating business processes to enhance the municipal court technology and business procedures.

Carry out the generation and management of the work breakdown structure (WBS) of the municipal court IT projects.

Keenly analyze end-user’s requirement concerning improvement and modifications of Linux based-court management system, SharePoint

sites, and other web-based programs.

Made notable contribution for the group to achieve the Team of the Year Award for designing a new case management system for the

probation division.

Education

Bachelor of Science in Business Management, with Specialization in Project Management

(In Progress: Expected Date of Graduation: Dec 2018)

Colorado State University – Global Campus Greenwood Village, CO

Coursework in Bachelor of Science in Computer Science

Colorado School of Mines Golden, CO

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