Customer Service Technical Support

Kristin Schwiebert

*******.**********@*****.***

**** **** ** **., ******, OK 73013

Cell – 405-***-****

Home – 405-***-****

Related Experience:

School/Education:

Building computers from scratch

Wiping computers

Ghost/Imagining

Windows Server

HTML/CSS coding

Window Programs (Excell,Powerpoint.Word,etc)

Apple i OS Beta tester

Basic computer scripting

Proxy server

Experience:

Technical Support

Intelek Technology, Norman, OK March 20,2017-July 21,2017

-Helps to troubleshoot data exchange (EDI) issues between truckers and shippers.

Test Technician 1

Quality Logic, Oklahoma City Nov 2016- March 18, 2017

-Tests beta versions of applications on both apple and android devices. Also analyzes problems with the beta versions and report back to the companies. Heavily uses a proxy server

Call Center Service Advisor

Xerox Corp. (AppleCare Advisor), Yukon, OK Oct. 2015 – April 30, 2016

-4 weeks of training on IPads, IPhones, Mac, along with 3A customer satisfaction techniques, interface with customers and third-party carriers to solve problems with products and connectivity, consistently receive high customer service evaluations/surveys, and award for perfect attendance

Dietary Aide Feb – Aug 2013

McBride Orthopedic Hospital, Oklahoma City, OK

- Worked in hospital kitchen, preparing and serving patients’ meals, positively interacted with patients on a daily basis

Retail Sales Clerk Aug 2005 – March 2013

Cracker Barrel Country Stores, Oklahoma City, OK

-worked in retail store, initiated customer engagement, planned and organized product displays, introduced new product lines, helped train new employees. Promoted to PAR 4 (highest level of sales training).

Volunteer Experience:

WINGS (Special Needs Community Program) Volunteer Jan. 2015- Aug 2016

Edmond, OK

-worked (once to twice each week) directly with special needs members in daily classes, group activities and chaperoned group field trips

TIME OUT (Program for Adults with Alzheimer’s) Volunteer Jan. 2015 – Nov 2016

St. John the Baptist Church, Edmond, OK

-worked once a week with adults with Alzheimer’s Disease; assisted in engaging members in group activities, meal times, and religious services

Education:

St. Gregory’s University, Shawnee, Oklahoma 2005 - 2006

-30 hrs.

University of Central Oklahoma, Edmond, Oklahoma 2006 - 2007

- 18 hrs.

Oklahoma State University/OKC, Oklahoma City, Oklahoma 2007 - 2011

-Associate’s Degree - Veterinary Technician Program

Francis Tuttle Technology Center, OKC, OK 2013 - 2014

-Computer Support Specialist certification

Oklahoma City Community College, Oklahoma City, OK December 2015

-Associate’s Degree in Applied Science (Network Technology)

Campus Activities and Honors:

-Student Government at OSU/OKC 2010 - 2011

-National Technology Honor Society of Francis Tuttle 2013 - 2014

References:

Alexis Green, Supervisor at Xerox/AppleCare 405-***-****

******.*****@*****.***

Marshall Ottinger, Program Director at WINGS work 405-***-****

13700 N. Eastern, Edmond OK personal 405-***-****

Pat Bourgeois, Director of TIME OUT 405-***-****

Ryan Vick, Dietary Director at McBride Orthopedic Hospital 405-***-****

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