Customer Service Data Entry
Resume:
Emethia Washington
********@*******.***
Job Related Summary:
5+ years of experience in Data Entry
10+ years of experience with Microsoft Office
Typing Speed: 35-40WPM.
10+ years of experience in Customer Service
Excellent communication and interpersonal skills.
Professional Skills Summary:
Business Office Administration
Daily and Monthly Business Reporting
General Accounting and Tax Preparer
Teller/Loan Officer
Filing, Organization and Recordkeeping
Call Center Collection/Customer Service
Notary
Software
Microsoft Office(Excel,Word,Powerpoint)
Bookkeeper
ProtaxPro Tax Software
Refund Advantage Software
Education and Certifications:
Associate Degree, Accounting, Rasmussen College, December 2014.
Accounting, Rasmussen College, 2011 - 2015.
High School Diploma, John A Wilkerson High School, 1987
N.C Department Of Administration (Professional Skills Program) Raleigh, NC, March 2014.
Notary Public Expire 3/26/2019.
PTIN and EFIN 2016 (Tax Preparer)
Professional Experience:
Merritt Tax and Notary Services Raleigh NC (Owner) January 2012-Present
Tax Preparer/ Notary
Prepared federal and state tax returns for both individuals and businesses
Educated clients on strategies for minimizing tax liability
Supplied detailed tax documentation needed to submit accurate tax returns
Efile
Offers tax related bank products- Instant Issue checks, ACH Direct Deposits and debit cards
Managing basic book-keeping
Provide Notary Services
Food Bank Central and Eastern NC, Raleigh, NC
Data Entry October 2016- February 2017
Enter donations into database
Setup new donor accounts.
Make Deposit.
Mail out letters
HCL Cary NC
Financial Analyst/Underwriter May 2016- January 2017
Reviewing and providing approvals, counter offers or rejections for a consumer lending portfolio.
Provide support/review/approval or denial assistance to the clients’ personnel in support of loan transactions
Quickly resolve any issues to prevent potential loss, mitigate risk
Provide top tier customer service in relation to handling the transaction volume
Food Bank Central and Eastern NC, Raleigh, NC
Data Entry October 2015- May 2016
Enter donations into database
Setup new donor accounts.
Mail out letters
Food Bank Central and Eastern NC, Raleigh, NC
Data Entry August 2014 - January 2015
Enter donations into database
Setup new donor accounts.
Make Deposit.
Mail out letters.
Yuli’s Professional Service, Raleigh, NC
Bookkeeping/Tax Preparer (Volunteer) January 2014 – April 2014
Prepare Income Tax and signing returns using my PTIN number
Perform bookkeeping for small business clients using QuickBooks.
Assist with Business License Applications
Inter-Faith Food Shuttle, Raleigh, NC
PT Data Entry October 2013 - February 2014
Prepare bank deposit
Enter checks or web donations in database
Enter volunteer's information
Filing
Mail out letters.
Seterus Inc., Durham, NC
Call Center Collection November 2011 - September 2012
Handled inbound and outbound collection call.
Setup repayment plan and processing payment
Collected on past due mortgage loans.
Used good listening and probing skills to quickly address the client’s needs and come to a resolution.
College Foundation, Raleigh, NC
Special Collection September 2005 - February 2011
Collection on past due students loans
Offer payment arrangement, deferments or forbearances
Perform skip tracing.
Inbound and outbound collection call
Making copies of forms received and payment.
Used good listening and probing skills to quickly address the client’s needs and come to a resolution.
Metropolitan Credit Union, Washington, NC
Teller/Loan Officer October 1999 - March 2004
Teller/Loan Officer
Supervising tellers and training new tellers
Balance vault, teller drawer, order cash from bank, order supplies.
Prepare for monthly board meeting and yearly annual meeting.
Run daily reports and monthly reports.
Collection calls and sent out past due notices.
Reconcile monthly bank statement.
Contact this candidate