Emethia Washington

919-***-****

ac2v1y@r.postjobfree.com

Job Related Summary:

5+ years of experience in Data Entry

10+ years of experience with Microsoft Office

Typing Speed: 35-40WPM.

10+ years of experience in Customer Service

Excellent communication and interpersonal skills.

Professional Skills Summary:

Business Office Administration

Daily and Monthly Business Reporting

General Accounting and Tax Preparer

Teller/Loan Officer

Filing, Organization and Recordkeeping

Call Center Collection/Customer Service

Notary

Software

Microsoft Office(Excel,Word,Powerpoint)

Bookkeeper

ProtaxPro Tax Software

Refund Advantage Software

Education and Certifications:

Associate Degree, Accounting, Rasmussen College, December 2014.

Accounting, Rasmussen College, 2011 - 2015.

High School Diploma, John A Wilkerson High School, 1987

N.C Department Of Administration (Professional Skills Program) Raleigh, NC, March 2014.

Notary Public Expire 3/26/2019.

PTIN and EFIN 2016 (Tax Preparer)

Professional Experience:

Merritt Tax and Notary Services Raleigh NC (Owner) January 2012-Present

Tax Preparer/ Notary

Prepared federal and state tax returns for both individuals and businesses

Educated clients on strategies for minimizing tax liability

Supplied detailed tax documentation needed to submit accurate tax returns

Efile

Offers tax related bank products- Instant Issue checks, ACH Direct Deposits and debit cards

Managing basic book-keeping

Provide Notary Services

Food Bank Central and Eastern NC, Raleigh, NC

Data Entry October 2016- February 2017

Enter donations into database

Setup new donor accounts.

Make Deposit.

Mail out letters

HCL Cary NC

Financial Analyst/Underwriter May 2016- January 2017

Reviewing and providing approvals, counter offers or rejections for a consumer lending portfolio.

Provide support/review/approval or denial assistance to the clients’ personnel in support of loan transactions

Quickly resolve any issues to prevent potential loss, mitigate risk

Provide top tier customer service in relation to handling the transaction volume

Food Bank Central and Eastern NC, Raleigh, NC

Data Entry October 2015- May 2016

Enter donations into database

Setup new donor accounts.

Mail out letters

Food Bank Central and Eastern NC, Raleigh, NC

Data Entry August 2014 - January 2015

Enter donations into database

Setup new donor accounts.

Make Deposit.

Mail out letters.

Yuli’s Professional Service, Raleigh, NC

Bookkeeping/Tax Preparer (Volunteer) January 2014 – April 2014

Prepare Income Tax and signing returns using my PTIN number

Perform bookkeeping for small business clients using QuickBooks.

Assist with Business License Applications

Inter-Faith Food Shuttle, Raleigh, NC

PT Data Entry October 2013 - February 2014

Prepare bank deposit

Enter checks or web donations in database

Enter volunteer's information

Filing

Mail out letters.

Seterus Inc., Durham, NC

Call Center Collection November 2011 - September 2012

Handled inbound and outbound collection call.

Setup repayment plan and processing payment

Collected on past due mortgage loans.

Used good listening and probing skills to quickly address the client’s needs and come to a resolution.

College Foundation, Raleigh, NC

Special Collection September 2005 - February 2011

Collection on past due students loans

Offer payment arrangement, deferments or forbearances

Perform skip tracing.

Inbound and outbound collection call

Making copies of forms received and payment.

Used good listening and probing skills to quickly address the client’s needs and come to a resolution.

Metropolitan Credit Union, Washington, NC

Teller/Loan Officer October 1999 - March 2004

Teller/Loan Officer

Supervising tellers and training new tellers

Balance vault, teller drawer, order cash from bank, order supplies.

Prepare for monthly board meeting and yearly annual meeting.

Run daily reports and monthly reports.

Collection calls and sent out past due notices.

Reconcile monthly bank statement.

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