Customer Service Sales
Resume:
Tara Roberts
**** ***** ******,******,** *****
************@*****.***
PERSONAL EXPERIENCE:
HDS Trading,North Brunswick,NJ September 2017-Current Sales Associate
● Strategically plan and manage logistics,sales,customer service.
● Arrange catalog goods
● Process Samples
● Resolve any problems or complaints
● Heavy Customer Service Representation,keeping sales team updated
Chanel,Piscataway,NJ October 2012-July 2017
Traffic Coordinator
● Shipping ocean/air and LTL shipments
● Organize land transportation for inbound ocean/air/LTL shipments
● Facilitate shipment status updates throughout the day monitoring movement
● Hazmat certified -HAWB,Shipper’s declaration &IMO preparation
● Provide daily work to Union employees and make sure work is updated – responsible for approx.45 employees
● Administer discipline when needed
● Completing all Bill of Ladings for all Import/Export,including hazardous and non-hazardous
● Provide support links between multiple departments
● Schedule/coordinate all receiving trucks – up to 25 per day
● Cutting job processing times by 4 days
● Report and coordinate all PO’s to distributors
● Track all shipments daily
● Supply proof of delivery in a timely manner
● Supporting/routing of truckers to our facility
● Prepare invoicing to customers
● Constant follow up on documentation
● Finalizing shipping orders and close outs
● Responsible for making sure all deadlines are met
ADAP Princeton,NJ August 2006 – September 2012
Administrative Assistant
● Fully responsible for all customer relations
● Scheduling appointments for all incoming trucks/receiving
● Responsible for billing involving bill of ladings to clients
● Dispatching all job/shipments
● Required to perform monthly inspections of property
● Responsible for full customer communication
● Processed all charge backs to customers
● Responsible for employee scheduling as well as training
● Handling job costs and invoicing
Maiden Form,Iselin,NJ July 2005 to August 2006
Traffic Clerk
● Responsible for prompt customer service
● Process customer phone and personal relations
● Attending to all customer requests
● Processing of all bill of ladings
● Assisting with accounts payable – processing invoices
● Opening and closing of all shipments
● Responsible for customer conflicts
EDUCATION AND CERTIFICATION:
Kean University – Union,NJ Bachelor in Business Management -2005 Union County College,Cranford,NJ 2001
Hazmat Certified 2014-2017
Skills:Manhattan,Sage /Mass WMS,Accelos,Microsoft,Excel &Powerpoint
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