Technical Writer Information Technology

Summary

Senior writer, trainer and web designer experienced in complex, multi-platform environments. Able to interpret code in any software language. Products include end-user help systems, training materials, developer API manuals, audited procedures, animated tutorials and complete web sites. Highly recommended by former employers and colleagues.

TOOLS AND LANGUAGES

Authoring: FrameMaker, FrameMaker+XML, MS Word, RoboHelp

Structure: SGML, XML, DTD

Databases: SQL Server, Informix, Oracle, MySQL

Microsoft: MS Office 2010: Visio 2010, SharePoint 2010

Graphics/CAD: Photoshop, Illustrator, InDesign, Paint Shop Pro, Painter, AutoCAD; Snagit

Training: Captivate

Web Tools: Dreamweaver, JQuery, JavaScript, HTML, CSS, PHP, WordPress

Languages: Java, C++, SQL

MEMBERSHIPS AND HONORS

•Member, Society of Technical Communications

•Member, American Mensa

•Award for initiating XML structured documentation at Informix Technical Publications

•Informix API Manual selected for STC Competition

•Society of Microcomputers and Microprogramming Journal cover photo and lead article

•Visiting scholar, Carnegie-Mellon University Robotics Institute

PROFESSIONAL EXPERIENCE

KNOTTKNOWS.INFO, Boynton Beach, FL Current

Principal

We provide web design, application documentation and computer-skills training.

Career skills training available at no charge for Recovering Adults and Seniors desiring employment.

Webmaster, Palm Beach County AA

LOUIS BERGER, Miami, FL Apr 2017 – July 2017

Contracting Technical Writer

Workforce System end-user instructions

Workforce System SQL reference for developers

ATKINS NORTH AMERICA (formerly PBS&J), Doral, FL Jan 2007 – Feb 2013

Senior Technical Writer

•Author, IT business requirements (BRD) and functional specifications (FRS), SDLC plans, online help, API references, process and procedure documents

•IT Procedure documents tested by Sarbanes-Oxley auditors

•Designer, Visio Network diagrams, flow charts, use case scenarios

•Administrator, SharePoint team site

PEACE CORPS INTERNATIONAL TECHNOLOGY SUPPORT, Washington, DC Mar 2006 – Sept 2006

Documentation Consultant

•Administrator, IT document style sheets and style guide

•Editor, overseas station IT operation manual

•Creator, documentation repository

AMERIJET INTERNATIONAL, Ft. Lauderdale, FL Mar 2002 – Sept 2005

Information Technology Writer and Trainer

•Trainer, Air and ocean cargo-management procedures, Excel, Lotus Notes

•Designer and administrator, Corporate Intranet

•Author, Corporate Disaster Recovery Plan and test procedure

•Author, end-user software guides

NEOVISION HYPERSYSTEMS, NY, NY Jan 2001 – Sept 2001

Senior Technical Writer

•Creator, equity dashboard online help

•Author, equity-analytics help

•Author, broker-management tutorials and whitepapers

•Creator, online help style guide

•Company closed after 9/11/2001

IMAGELINKS, Melbourne, FL June 2000 – Dec 2000 Contract Technical Writer

•Six month contract

•Designer, administrator, web site for satellite-sensing / image-manipulation software collaboration

INFORMIX SOFTWARE, Menlo Park, CA Jan 1996 – Nov 1999

Senior Technical Writer

•Author, access-method API references

•Author, database server administration console online help

•Author, Unix and Linux server installation guides.

•Repurposer, FrameMaker SQL Manual to XML

Consulting positions (further information available upon request) 1991 – 1995

•Documentation Repurpose Expert, 3Com, Santa Clara, CA

•Language Manual Writer, Red Pepper, San Mateo, CA

•OS2 Online Help Writer, IBM Boca Raton, FL

SOUTH FLORIDA WATER MANAGEMENT DISTRICT, West Palm Beach, FL Oct 1987 – Oct 1990

Technical Trainer

•Curriculum developer, all computer-related courses in multiple operating systems environment including MS Project, AutoCAD, Oracle database creation and queries, Word Perfect and Lotus 1-2-3.

•Needs Analysis and trainee follow-up sessions.

•Classroom training, video training and on-site training around South Florida.

CASI RUSCO, Boca Raton, FL Jan 1983 – Sept 1987 Publications Manager

•Author, facilities security planning guides

•Author, security system hardware installation manuals

•Author, end-user software instructions manuals

•Author, functional specification marketing documents

•Managed CAD design personnel

EDUCATION

BARUCH COLLEGE, NY

MBA, Computer Methodology

GEORGE WASHINGTON UNIVERSITY, Washington DC

BS, Education

1978

1968

SESSIONS COLLEGE OF PROFESSIONAL DESIGN, AZ

Web Design Certification

2014

ASHWORTH COLLEGE, Norcross, GA

Professional Degree, Substance-Abuse Counselor

2016

Please visit my website for samples of my work, http://knottknows.info/

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