Sales Customer Service/ Project Managment

Joshua Martin

***** *. ******** ***.

Mesa, AZ **212

602-***-**** *********@*****.***

EDUCATION

●Master of Business Administration Grand Canyon University, 2014

●Bachelor of Science in Business Administration, Kaplan University, 2011

●Associate of Science in Business Management, Anthem College, 2007

PROFESSIONAL EXPERIENCE

Enrollment Counselor, Grand Canyon University, Phoenix, AZ August 2012 Present

●Awarded top performer multiple times for recruiting/sales volume

●Received the highest annual Customer Service award in 2015

●120% of budget for 2nd and 3rd quarters of the 2017 fiscal year

Sales Representative, Clear Call Solutions, Gilbert, AZ January 2012 August 2012

●Conducted security system sales presentations on the phone with customers

●Maintained a conversion rate average of 25% on incoming leads

●Retained 75% installation percentage on all customer sales

Executive Director, Bryan College Online, Springfield, MO August 2009 October 2011

●Created new recruiting processes and procedures that produced 120% of my first-year budget with a student retention rate that was 20% higher than the national average

●I help start the online campus and created an infrastructure that allowed the school to grow to scale to over 200 students in the first two years

●Created metrics of Key Performance Indicators for the recruiting/sales team that was adopted companywide so that we could recognize patterns that allowed us to duplicate success on a company and individual level

Assistant Director of Admissions, EDMC, Phoenix, AZ March 2008 May 2009

●Provided the highest level of customer service to all patrons

●Interviewed and vetted potential students to ensure they were eligible for admission

Director of Admissions, Anthem College Online, Phoenix, AZ May 2004 – March 2008

●Promoted multiple times within the business from entry level to Director of Admissions in 3 years.

●Awarded “Rep of the Start” in March 2005 starting 225% of budget at a 90% retention rate, outperforming approximately 100 peers.

●Created a training probationary program to promote and mentor new admissions/sales managers

●Managed the day to day operations and mentored a staff that ranged from 12 to 50 employees

SUMMARY OF PROFESSIONAL SKILLS

Recruiting. Sales. Sales Management. Phone Sales. Budgeting. Forecasting. Goal Oriented. Computer Proficient. Presenting. Retention Focused. Interpersonal Skills. Deadline oriented. Call Center Management

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