Customer Service Insurance

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Tracy E. Miller

SUMMARY

Hardworking, dependable, self-motivated individual who is seeking to provide top quality service and support. Offer excellent organization skills, customer service skills, and verbal communication skills. popular office equipment: copier, fax, printer. Also a user of Microsoft Office

WORK HISTORY

August 2004

Claims Direct Handler Geico Insurance Macon, GA

Call Center

Receive calls for new and existing automobile insurance claims

Multi-task to investigate, document and bring closure to automobile insurance claims

September 2002- April 2004

Professional Road Driver Sierra Transportation Chatsworth, GA

Moved refrigerated and dry freight from Atlanta, GA to Los Angeles, CA

Responsible for carpet and produce

September 1999- October 2001

Residential Services Associate Post Properties Atlanta, GA

Assisted residents in the 1600 unit apartment community

Negotiated lease renewals

Typed and entered contracts into the main computer system

Acted as liaison between outside water provider and community

Received and processed all water payments for all residents

Coordinated new services, disconnections, and handled vendor contracts

March 1995 – January 2000

Call Center Service/Sale and Part-time Teller Bank, Atlanta, GA

Opened and services bank accounts over the phone

Teller for 2 years

EDUCATION

August 1988- May 1990 Georgia State University Atlanta, GA-Journalism

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