Customer Service High School

Location:

Posted:

October 20, 2017

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Professional Summary

Service-oriented Senior Plan Sponsor Consultant who delivers high quality customer service by

accurately assessing client needs and recommending the most useful policies and products.

Skills

Results-oriented

Proactive team player

Salesforce knowledge

MS Office

Computer-savvy

Life and health insurance products

Work History

Senior Plan Sponsor Consultant, 06/2005 to 02/2017

Aetna – Princeton, NJ

Perform Multiple functions including enrollment,billing,account receivables,collections,installation, and

plan sponsor customer service for an assigned book of business.

Perform Quality Assurance on billing and enrollment transactions.

Consult with plan sponsors regarding billing format and payment arrangements.

Review aging reports to coordinate collection and reconciliation activities which may include

cancellation of overdue customers in accordance pre-established market segment policies.

Research and resolve revenue adjustment issues and reports connection to appropriate contacts.

Review and audit plan sponsor member listings, other payment documentation and corresponding

payment history and determines if any discrepancies exist in billing statement

Education

High School Diploma: 1984

Arts High School - Newark, NJ