Customer Service High School
Resume:
JANELLE C TORMA
BROOKLYN PARK, MN 55445
WORK EXPERIENCE
AEROTEK Arden Hills, MN
CUSTOMER SERVICE Aug 2016 – Present
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation
- Advanced 10 Key Skills
- Advanced Computer Skills and Knowledge
- Answer Multi line phones
- Operate and knowledge of Mail Equipment
HAMER FISCHBEIN Plymouth, MN
CUSTOMER SERVICE/PARTS Apr 2014 – Aug 2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation
- Advanced 10 Key Skills
- Advanced Computer Skills and Knowledge
- Answer Multi line phones
- Operate and knowledge of Mail Equipment
- Assist customers with processing and printing parts orders via fax, email or phone.
- Assist customers with concerns or questions they have with products or parts.
- Run daily reports and numbers
1A DIRECT CARE Minneapolis, MN
PCA Jan 2010 – Jun 2014
- Assist client with day to day living routine
- Assist client with light housework, cleaning, laundry and cooking
- Accompany client to Doctor Appointments and shopping
ABRA AUTO BODY AND GLASS Brooklyn Park, MN
CUSTOMER SERVICE/SCHEDULER Jun 2012 – Mar 2014
- Confer with customers by telephone / in person to provide information about products /services, take or enter orders
- Refer unresolved customer grievances to designated departments for further investigation
- Answer Multi line phones
MASTERSON PERSONNEL Fridley, MN
WAREHOUSE/CUSTOMER SERVICE Jul 2011 – Mar 2012
FAIRVIEW HEALTH SERVICE St. Paul, MN
CUSTOMER SERVICE/SCHEDULER May 2006 – Jun 2011
EDUCATION
ROBBINSDALE ARMSTRONG HIGH SCHOOL PLYMOUTH, MN
DIPLOMA 1995
SKILLS
- Excellent Communication
- Dependable- work without supervision needed
- Ability to work independently or in team setting
-Demonstrated accuracy and attention to detail with all tasks
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