JANELLE C TORMA

**** **** *** *.

BROOKLYN PARK, MN 55445

612-***-****

WORK EXPERIENCE

AEROTEK Arden Hills, MN

CUSTOMER SERVICE Aug 2016 – Present

- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments as well as actions taken.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Refer unresolved customer grievances to designated departments for further investigation

- Advanced 10 Key Skills

- Advanced Computer Skills and Knowledge

- Answer Multi line phones

- Operate and knowledge of Mail Equipment

HAMER FISCHBEIN Plymouth, MN

CUSTOMER SERVICE/PARTS Apr 2014 – Aug 2016

- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments as well as actions taken.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Refer unresolved customer grievances to designated departments for further investigation

- Advanced 10 Key Skills

- Advanced Computer Skills and Knowledge

- Answer Multi line phones

- Operate and knowledge of Mail Equipment

- Assist customers with processing and printing parts orders via fax, email or phone.

- Assist customers with concerns or questions they have with products or parts.

- Run daily reports and numbers

1A DIRECT CARE Minneapolis, MN

PCA Jan 2010 – Jun 2014

- Assist client with day to day living routine

- Assist client with light housework, cleaning, laundry and cooking

- Accompany client to Doctor Appointments and shopping

ABRA AUTO BODY AND GLASS Brooklyn Park, MN

CUSTOMER SERVICE/SCHEDULER Jun 2012 – Mar 2014

- Confer with customers by telephone / in person to provide information about products /services, take or enter orders

- Refer unresolved customer grievances to designated departments for further investigation

- Answer Multi line phones

MASTERSON PERSONNEL Fridley, MN

WAREHOUSE/CUSTOMER SERVICE Jul 2011 – Mar 2012

FAIRVIEW HEALTH SERVICE St. Paul, MN

CUSTOMER SERVICE/SCHEDULER May 2006 – Jun 2011

EDUCATION

ROBBINSDALE ARMSTRONG HIGH SCHOOL PLYMOUTH, MN

DIPLOMA 1995

SKILLS

- Excellent Communication

- Dependable- work without supervision needed

- Ability to work independently or in team setting

-Demonstrated accuracy and attention to detail with all tasks

Contact this candidate