Customer Service Manager
Resume:
RICHARD MEDINA
***********@*****.***
**** ****** **. ** *****, Ca 91750
PROFESSIONAL SUMMARY
Service-oriented associate with over 8 years of Management experience. Positive and outgoing leader with exceptional customer service. Handles tasks with accuracy and efficiency. Core competencies include excellent verbal and written communication, self-starter, goal oriented, and committed to details.
SKILLS
• Committed Organized
• Negotiating Proactive
• Time Management Reliable
• Professional Goal-oriented
• Problem Solving Ethics & Values
• Multitasking
EDUCATION
California State University, Fullerton
May 2011 B.A. Communications, Advertising
EXPERIENCE
Breakthru Fitness Pasadena, Ca
Operations Manager 2013 – Present
Works closely with the General Manager/Owner. In charge of hiring and firing processes. Oversees Member Services, Sales, Trainers, and Front Desk. Keeps each department accountable and organizes employee schedules. Drives the development and high performance of the club through training and mentoring. Safety Leader; maintains the well-being of employees and clients through development and implementation of our safety program. Maintains a budget and is the main contact with all vendors. Overlooks spending by making vendor comparisons to keep costs down without sacrificing quality. Constantly audits the facility to make sure everything is up to par and things are always running at its best.
RICHARD MEDINA
Member Services Manager 2011 – 2012
Directed a team with the mission of creating optimal customer service. Trained the team to create the utmost experience for potential and current members. Empathetically listened to all suggestions, comments, and/or frustrations, with the ultimate goal of keeping clients satisfied. All the while making the best decisions for Breakthru Fitness to preserve a positive brand and maintaining revenue. Sales Manager 2008 – 2010
Leader of a strong and positive team with the main goal to thrive in weekly, quarterly, and yearly sales. Tracked and reported sales to owners of the gym while creating incentives and goals for the team to reach. Trained my team on different products, programs, and pricing, along with the best way to relay information to our customers with the goal of always seeking new clients. Sales 2006 – 2007
Main objective to sell memberships, training, and products. Responsible for creating and maintaining relationships with prospective and existing clients. Guided clients in the best direction in correspondence with their goals. Organized and spoke at events within the gym, outdoor events, and corporate events. Answered inquiries about memberships, programs, and pricing. Routinely toured prospective clients, made cold calls, and attended weekly events to promote Breakthru Fitness. Front Desk 2005
Greeted members with a smile and upbeat personality. Responsible for providing clerical and administrative support to ensure effective and efficient customer service. Provided prospective and current clients with information and assistance.
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