Technical Writer, Adobe, SQL,HTML,CSS, ATOM, Zendesk
Resume:
Victoria Barnato
Technical Writer who produces high quality Technical Documentation, Requirements Analysis and Knowledge Base content. Experienced in using Jira to manage deliverables, holding developers, engineers and designers accountable to documentation deadlines. Also skilled in using Excel and Visio to map business processes. Strong interest in technology with personal technology blog and working knowledge of SQL and HTML.
EMPLOYMENT HISTORY
Contract Documentation Specialist/Business Analyst, Systems Integration & Development, August 2016 - Current
Writing requirements based on the Statement of Work (SOW) for three (3) projects in an Agile environment, as part of a one year contract with the Department of Labor. Managing technical documentation including design, implementation, security and operations and maintenance documents, ensuring the on time delivery of 25 documents per software release. Using Jira to create user stories and sub-tasks. Managing all documentation on SharePoint. Providing additional support via advanced Excel skills and creating user workflow diagrams in Visio.
Contract Technical Writer, The National Domestic Violence Hotline, September 2015 – August 2016
Built a Knowledge Base from scratch, conducted IT vendor assessments and performed Salesforce and Cisco troubleshooting. Knowledge Base was published on Zendesk, for internal use by call center employees. Slack used for internal communication. IT vendor assessments focused on developing online donation platforms. Additional responsibilities included data scrubbing and reporting in Salesforce.
Technical Writer, Procurement Leaders, London: November 2014 – June 2015
Wrote and edited technical articles, reports and whitepapers offering guidance to supply chain managers on sourcing in a range of industries including the Fixed-line and Mobile Telecommunications Service Industries (covering Europe and the US) and the Accounting and Audit Services Industry (covering Europe and the US). Promoted reports via social media including Wordpress, LinkedIn and Twitter.
Technical Writer, Enders Analysis, London: December 2012 – August 2013
Specialized in writing and editing reports on the Fixed and Mobile Telecommunications Services Industry (covering the UK and Europe). Created and maintained financial models in spreadsheets on key companies’ operational and financial figures for the generation of charts and graphs for quarterly and annual reports. Wrote press releases for the company’s website, posted video and radio podcast links. Also, maintained the research publication calendar.
Technical Writer, Procurement Leaders, London: April 2012 – October 2012
Wrote technical articles and reports covering the UK electricity market, the global Business Travel Industry and the global Fixed-line Telecommunications Services Industry.
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Intern, Odgers Berndtson, London: January 2012 – April 2012
For this executive search firm, researched and identified potential candidates for senior positions in the UK Education and Healthcare sectors, developed lists and biographies of strong prospects.
Intern, Procurement Leaders, London: May 2011 – September 2011
Collected data for a consultancy project analyzing the impact of political and technological shifts in the European electricity market. Wrote a report on the British electricity market offering sourcing advice to supply chain managers.
Research Assistant, University of Cambridge, Cambridge: January 2011 – March 2011
Wrote a report on the social impact of high speed broadband, smartphones and social media on the development of two cities, (one in Australia and one in the UK).
EDUCATION AND QUALIFICATIONS
2016-2017 Computing Technology Industry Association (CompTIA) – CompTIA A+ Certified. Vendor neutral certification covering common technologies found in IT environments, from mobile to traditional devices and operating systems. Best practices in troubleshooting, networking and security across a variety of devices.
2013-2014
King’s College London – M.A in Creative Industries. Graduated with distinction (U.S. GPA 4.0 equivalent). One year full time Masters. Core Modules: Analyzing the Creative Industries (covering the Advertising and Entertainment Industry and the Arts and Heritage Sector), Consumer Research Approaches, and 15,000-word Dissertation.
2007-2010
University of Cambridge, UK – B.A. Hons. Cultural Anthropology, 2:1 (U.S. GPA 3.7 equivalent).
SKILLS, ACTIVITIES AND INTERESTS
Blogging about technology issues. An example post can be seen here.
PERSONAL DETAILS
*****************@*****.***
Date of Birth
01.25.89
Home address
600 E 53rd St, TX 78751
Telephone no.
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