PROFESSIONAL PROFILE

Customer service oriented professional with 7+ years of cross-functional healthcare experience and strong understanding of importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures for consistent quality.

Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 29 WPM.

Delivers high quality patient care in accordance with established policies and procedures.

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-9-CM ICD-10-CM HCPCS CPT Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

EOBs Payment Posting Revenue Cycle Management Scheduling Meaningful Use

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance

Co-Payments Deductibles Co-Insurance Superbills

PROFESSIONAL EXPERIENCE

Private Duty Care – Clearwater, FL 2017 –2017

Live-In Caregiver

Care for patient by changing bed linens, washing and ironing laundry, cleaning, or assisting with personal care needs.

Entertain, converse with, or read aloud to patient to keep them mentally healthy and alert.

Plan, purchase, prepare, and serve meals to patient

Escort patient to medical appointments and administer medication according to personal care plan.

Lawrence Merchandising Company – Plymouth, MN 2016 – 2017

Sales Representative

Set up merchandise displays according to marketing programs.

Maintain display racks and handle merchandise orders.

Communicate with store managers and perform administrative functions.

Greg Eller – Asheville, NC 2014 – 2017

Home Health Aide

Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

Provided patient with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Waffle House – Asheville, NC 2014 – 2014

Server / Customer Service

Promptly took and delivered guest food and beverage order ensuring quality and accuracy.

Upheld professional attitude, service excellence, and high level of customer satisfaction.

Private Duty Care – Asheville, NC 2010 – 2013

Home Health Aide

Cared for patients by changing linens, washing and ironing laundry, cleaning, or assisting with personal care.

Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

Performed various duties as requested by client, such as obtaining household supplies or running errands.

Yampa Valley Medical – Steamboat Springs, CO 2007 – 2008

Phlebotomist

Obtained blood specimens by performing venipunctures and finger sticks.

Followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

American Red Cross – Bismarck, ND 1997 – 1998

Donor Specialist (Phlebotomist)

Collected data and prepared reports and additional administrative functions.

Handled case review and assisted with process improvement projects.

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2017

Aakers Business College Business Administration, 1996

Hair Designers Academy Cosmetology, 1993

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