Engineer Technical Support

CCIE # ***** Usman Raza Rahman P: 571-***-****

E: ****@****.***

TECHNICAL SUMMARY

CCIE Service Provider, Data Center # 45435

* ***** ** ******* *********** experience troubleshooting, deploying and configuring network topologies

Worked for IDT focused on TCAMs manufacturing used in Cisco Catalyst switches

Working at Cisco Systems as a HTTS Engineer to resolve Tier 4 issues on the 7600 router, Nexus 2k,5k and 7k, ASR 1000 family, ASR 900/9000 family, ONS 15454, MSTP, DWDM, GSR 12000, ISR G1/G2 and G3 platforms and all routing protocols

Experience in troubleshooting OTV, Fabricpath, vPC, FEX, HSRP, VRRP, NPV, NPIV and storage networks

Experience in troubleshooting and setting up Cisco UCS

Strong understanding of network, IP Communications, Implementation and Verification of LAN/WAN

Strong understanding and hands on experience in Cisco DWDM, MSTP 15454, Cisco Transport Controller (CTC), Cisco Transport Planner (CTP), SONET, SDH, GMPLS, OTN, GPON

Great team worker and goal driven

Good understanding of Layer 2 and 3

Strong understanding of MPLS, MPLS-TE, RSVP, LDP, L2VPN, L3VPN, L2TPV3 and VPLS

Hands-on experience configuring and troubleshooting Cisco IOS and IOS-XR

Possess hands-on knowledge and experience in OSI layering and encapsulation, router and switch configuration, routing protocols RIP, RIPv2, EIGRP, ISIS, OSPF, BGP, PIM-SM, MPLS, Access lists, Wireless LAN, NAT, Frame-Relay, Multicast VPNs, CSC, VRF, Frame Relay and redistributing IGP and EGP protocols

Strong skills in emulating networks for troubleshooting customer scenarios with the help of GNS3, VIRL, IOU/IOL, EEM and ELAM

Played a key role in new optical technologies NCS 1000, NCS 2000 and NCS 4000

Fundamental understanding of LISP, DMVPN and iWAN

Understanding of firewall and security concepts

Work experience includes projects based on best engineering practices, design standards and specifications and application of economic principles

Possess good public speaking, teaching and organizational leadership skills

SKILLS Technical Certifications: CCIE (Service Provider and Data Center), CCNA (Routing and Switching)

EXPERIENCE

Mar 15 – Present Cisco Systems Inc. Richardson TX

High Touch Technical Support Engineer

Provided second/third level technical support for Routing Protocols and optical technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers

Applied analytical skills and technical knowledge to solve product and network problems of moderate to high complexity

Provided technology/product training and intellectual property material as required

Acted as focal point for large account network problem resolution

Effectively utilized moderate to complex lab setups to recreate and solve problems

Submitted complete and correct bug reports in area of expertise

Interacted across TAC teams and development teams at peer level

Worked on the NCS 1k, 2k,4K,6k platform to identify bugs and customer issues

Apr 14 – Feb 15 GEM Learning Pvt. Ltd., Singapore

Senior Instructional Designer

Designed and implemented Cisco designs for ASR and CRS series

Hands on Experience in IOS-XR installation, troubleshooting routing forwarding issues

Developed CVD for senior service providers in South Asia such as Ufone, Mobilink and Telenor

Managing network uptime and proactively detect network issues to increase stability and performance

Scripting in Python

Sept 13 – Apr 14 University of Lahore, Islamabad, Pakistan

Senior Lecturer

Taught courses on VLSI and computer networks

CCNA trainer

Best teacher award for academic year 2011 and 2012

Developed new courses for MS students to encourage critical and analytical problem solving

Instilled critical and analytical problem solving skills in students achieving their Masters degrees

Feb 11– Sept 13 Riphah International University Islamabad Pakistan

Achieved Cisco Certified Network Associate (CCNA) – Able to Describe how a network works, Implement an IP addressing scheme and IP Services to meet network requirements, Implement and Verify WAN links

Supervised and conducted research projects in VLSI and electronics

Taught courses in Bio-electronics and Networks

Jan 07– Jan 09 Integrated Device Technology (IDT), San Jose, California, USA

Junior Product Engineer, Networking Division

Responsible for Search Accelerator family of TCAMs. Supported customers such as Cisco, Juniper, Huawei

Demonstrated ability to comply with rapidly changing requirements and job functions in a fast paced work environment

Coordinated pattern generation, program generation and correct load boards, sockets, testers. Proactively worked with manufacturing to get production setup ready for immediate customer sampling requirements

Debugging new silicon using different sort recipes to maximize pre-laser and FTA yields and performed extensive data crunching to enhance backend yield by 35%

Successfully qualified, characterized and released four TCAM product families to production. Utilized exceptional Excel skills to enhance productivity by a factor of 10% for the entire team

Performed I/O characterization, power and speed characterization per data sheet, AC and DC timing parameters, PLL trap fix on entire TCAM family, datasheet buyoff, worked closely with Cisco to understand their concerns and testing parameters

Maximized characterization by training test floor operators and technicians for shmooing and I/O characterization

Coordinated night time production operations for wafer sort, mass production to collect engineering data, to meet sampling requirements, increased binning distribution and debug setup issues

Successfully evaluated and closed failure returns from the field. Worked closely with design and FA business unit to bitmap to resolve issues

Aggressive, result oriented individual with an appetite to innovate

Aug 05 – Dec 06 NEW JERSEY INSTITUTE OF TECHNOLOGY (NJIT), Newark, New Jersey

Network Administrator

Resolved LAN, WAN connectivity issues

Resolved trouble tickets received from faculty, staff and students related to internet connectivity

Helped students, staff and faculty with UNIX, Linux and Windows problems

EDUCATION MASTER OF SCIENCE IN COMPUTER ENGINEERING

New Jersey Institute of Technology (NJIT), Newark, New Jersey, USA Graduated: Fall 2011

Area of specialization: Networks, VLSI

BACHELOR OF SCIENCE IN COMPUTER ENGINEERING

COMSATS Institute of Information Technology, Islamabad, PAKISTAN Graduated: Fall 2004

Personal US Citizen

Excellent verbal and written skills

Diversified skill background

Fluent in English, Urdu/Hindi, Arabic and working knowledge of French

References Dr. John D. Carpinelli

Professor New Jersey Institute of Technology

**********@****.***

Phone: +1-973-***-****

Kamran Habib

Systems Engineer, Cisco Systems

******@*****.***

Phone: +61-3-9659 4480

Contact this candidate