Management

REBEKAH ALLISON

**** * ************ ******, ************, IN 46202 C: 317-***-**** *******.***********@*****.***

Summary

Concentrated yet diverse knowledge in Operations Management versed in facility management, vendor management, contract negotiations and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for cost savings, efficiency and sustainability.

Highlights

Strategic planning

Cost reduction and containment

Negotiations

Multi-site operations

Procedure development / improvement

Contract and vendor management

Maintenance management

Project planning

Microsoft Office Suite expert

Troubleshooting and problem solving

Contract review and recommendations

Client relationships

Accomplishments

•Implemented several successful pilot programs and accomplished a significant long-term savings of over 1.5 million while at Simon Property Group

•Worked on a national level with suppliers and vendors to improve operational efficiencies and reduce costs

•Consistently met critical KPI’s while tracking and improving on-time delivery and customer issues

•Managed 20+ lines of service for multiple locations while with Johnson Controls

•Designed and implemented process improvement while working with key clients

•Created successful vendor & contractor procedures and management standards while improving SOPs

•Assessed and implemented organizational training needs

•Performed competitive analysis to make recommendations for future company growth and company-wide savings

•Applied safety procedures and policies while redesigning fire protection program which focused on life safety and critical deficiencies

•Repeatedly boosted customer satisfaction

Experience

Facility Specialist 01/2017 to Current

REI Real Estate Services on the NCAA Headquarters

Indianapolis, IN

Direct all operational functions of the property (NCAA) including physical operations, security/life/safety functions and general administration. Participate in developing, interpreting, and implementing building policies and procedures. Establish priorities to meet organizational goals and objectives. Provide direction and guidance regarding building systems to ensure efficiency and reliability of equipment at the lowest cost while maintaining first-class operations and preventing functional obsolescence. Provide assistance to Sr. Property manager for hiring, training, coaching, counseling, and evaluating qualified staff to service the buildings. Responsible for bidding and maintaining building service contacts. Responsible for tenant retention program.

Operational Efficiency Manager 06/2015 to 08/2016

Simon Property Group

Indianapolis, IN

Improve operational efficiencies for waste handling, recycling, water usage, and grease trap maintenance, while managing and tracking the implemented programs at over 300 mall properties. Work with numerous waste haulers managing Strategic Relationship Agreements, improving service levels, transparency, cost, and vital reporting. Restructure recycling rebates to match market trends, negotiations, and streamlining the return amount to be consistent across each market. Manage national agreements with waste handling equipment suppliers and negotiate pricing. Manage third party waste broker pilot programs, working with individual properties on waste and recycling improvements, implement different organic waste composting/digesting technologies and comply with state and county legislation requirements. Put into operation two pilots for water reduction initiatives which provide cost savings and insight into water use avoidance. Implement a grease trap maintenance program at all properties, create strategic relationships with national suppliers and negotiate pricing, service levels, and consistent maintenance programs.

Vendor Manager 03/2013 to 02/2015

Johnson Controls, Inc on Rolls-Royce Account

Indianapolis, IN

Manage vendor operations for two plants (over 1.5 million square feet) and nine satellite plants/offices including one large office complex. Organize and prioritize multiple facility maintenance service lines, effectively manage through demanding situations, and consistently make effective, high quality decisions. Develop and effectively manage client and customer relationships. Responsible for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment and supplies, and occupancy services. Provide continuous improvements including $198,000.00 cost savings in 2014 and maintain correct cost allocations which exceeded $390,000.00 in less than two years. Subject Matter Expert of the Customer Business Agreement between Rolls-Royce and the UAW. Manage a fleet of industrial equipment to include over 400 units while driving down costs and right sizing. Implement creative solutions for unique situations on a daily basis.

Operations Supervisor 12/2011 to 03/2013

UGL, DTZ on Rolls-Royce Account

Indianapolis, IN

Manage 25-30 UAW employees in the maintenance department. Schedule daily, weekly, and monthly work. Drove schedulers and planners to create ongoing PM’s for multiple industry needs. Conduct ongoing project management while supervising and coordinating with UAW employees and other Operations Managers. Calculate and compare costs for requiring goods to achieve maximum value for cost. Manage and lead change to ensure minimum disruption of core activities (plant operations). Ensure building meets health and safety requirements and that the facilities comply with local, state, and federal regulations. Keep staff safe with below-average recordable injuries. Verify that the work done is completed satisfactorily and correct any deficiencies. Use performance management tools to monitor and demonstrate achievement of agreed service levels and lead improvement. Respond to emergency and urgent issues as they arise.

Entrepreneur 08/2008 to 06/2011

Contract Service Management

Indianapolis, IN

Acquire and manage cleaning contracts for several multi-location retail facilities: PetSmart, Dollar General, O’Reilly, TJ Maxx, Home Goods, Marshalls, Bed Bath and Beyond, and more. Provide janitorial and day-porter services for numerous multi-location retail facilities. Coordinate multiple services, mostly floor care and day-porter services, with numerous sub-contractors. Oversee daily administrative functions, accounts payable, accounts receivable, policies and procedures, training and safety obligations. Negotiate contracts to obtain new business and keep current operations running. Perform quality assurance on work performed while sharing stats and findings with customers. Inventory of chemicals, supplies, and equipment.

Regional Manager, East Coast Division 06/2005 to 07/2008

JCOS, Inc

Indianapolis, IN

Managed 400 convenience stores’ store image and facility maintenance needs including floor care programs, deep cleaning, construction clean and move-out/move-ins, landscape needs, parking lot striping, and exterior painting. Oversaw 9 subcontract companies communicating with owners and managers. Final decision maker in the hiring and termination of companies. Trained all subcontractors on work policies, result expectations, and safety procedures. Created and supervised a complex routine schedule of work for all services. Helped to design and execute a successful quality assurance program while managing 4 Quality Assurance Supervisors. Created internal and external reports from QA’s inspections. Visited work sites to perform problem solving and customer service. Prepared and handled internal and external meetings with self created reports. Invented and implemented floor care programs to maintain customer satisfaction while protecting baseline. Doubled market area in 1 year doubling profit to $1.5 million annually. Set up and carried out sales meetings with Franchisees. Prepared annual budget reports, sales reports, and additional revenue reports.

Education

Business Management Studies, Indiana Business College, 2003 to 2005

RCRA Certification, 2013, Heritage Environmental

OSHA 30 Certified

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