Customer Service Test Cases

CHARU WADHWA

(H) 619-***-**** *****.*****@*****.***

Professional Summary

Skilled business analyst with 8 years of IT experience across multiple domains and technologies. Detail-

oriented professional with an ability to learn systems, processes, and procedures quickly. Extensive

experience in writing functional design documents, technical design documents, and test plans. Equally

effective working in self-managed projects and as a member of a team.

Skills

Industry Experience: Utilities, Hospitality. Requirements elicitation and analysis.

Functional Modules: Customer service-process System design and maintenance.

execution, device management, billing, sales. ERP Application Suites: SAP ECC, SAP-ISU, CRM

Excellent written and spoken communication Reporting Tools: SAP Crystal Report.

Skills. Programming/Design Languages: SAP-ABAP, SQL,

Strong logical/analytical problem solving skills. UML

Efficiency Tools: MS Office Suite, MS Project, Visio

Professional Experience

Deloitte Consulting 2011 to 2014

Business Technology Analyst, SAP

Led the team from India implementing the SAP EMMAX solution to improve the back-office efficiency,handling all the exceptions at client level without customer involvement.

Consistently interacted with the clients to get requirements for new objects/enhancements.

Documented Technical Design, Test Case documents for the SAP Custom objects.

Worked effectively with the team to reduce the defect count.

Developed/enhanced new and existing objects related to SAP-IS Customer Care.

Sapient Consulting India 2008 to 2011

SAP Consultant

Developed several new interfaces, reports for the SAP-ISU implementation.

Traveled onsite for requirement gathering sessions.

Converted requirements to solution/functional design documents.

Provided support during UAT, Go-Live.

Tracked and resolved defects through different test cycles.

Documented Technical Design for the assigned objects.

Created unit test cases for the assigned objects.

Functional test consultant on a Compliance Data Warehouse project for one of the biggest I-banks.

Functional/Test Consultant

Executed test cases and managed the defects in the HP Quality Center.

Created test plans and test case documents for assigned objects.

Uploaded the test cases to HP Quality Center, mapping them with the requirements.

Conducted regression testing for testing the existing functionality.

Provided support for the UAT sessions.

Prologic First India Pvt Ltd

Technical Consultant

Planned and managed the conversion of the Crystal Reports from 5.0 to 9.0.

Worked as a Technical Developer for the product enhancement team.

Assisted developers in building the databases from ground up.

Created/modified various data mining procedures in SQL server 2000.

Maintained the organization's website.

Created documentation necessary for all the projects.

Education

Business Analysis Tools and Strategies from UCSD Extension

ABAP NetWeaver Certified, SAP:

B.Tech. (ECE):

Kurukshetra University

2005 to 2007

2007

2005

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