System Administrator

Operations Management Cross-functional Team Leadership and Collaboration

Problem Resolution and Decision-Making Change Management Process Improvement Strategies

Application Management Regulatory Compliance Technical Troubleshooting Time Management and Prioritization

Qualifications Profile

Analytical, growth-focused, and dedicated professional with more than 15 years of experience in information technology management, systems administration, help desk support, and strategic planning. Armed with expertise in the areas of Windows Server Administration, Active Directory, MS Exchange 2003/2007/2010, Citrix server, terminal services, Internet Information Services, VMware vSphere, and server virtualization. Equipped with proven track record of success in improving company productivity and profitability. Adept at coordinating and directing all project phases from requirements definition, design, architecture, testing, and support to implementation.

Technical Acumen

Operating System: Microsoft Windows NT/2000/2003/2008/2012/XP/Vista, Windows7, Windows 8, Windows 10

Networking: LANs, WANs, VPNs, Cisco routers, HP Procurve network switches, and networking protocols, HP MSM 765 Wireless controller and HP 430 Access Point, LDAP Services on Xerox printer

Directory Services: Windows Active Directory Services 2003, 2008 and 2012

Software: Symantec Ghost, Dame Ware, Acronis, PCAnywhere, Microsoft SQL, and Trend Micro, MacAfee EPO, ASG Remote Desktop, Port Query, Cisco UCS Manager, NetApp Oncommand Manager 3.0

Infrastructure: RODC, DHCP, WINS, DNS, Active directory services, active directory group policy objects, VPN, SSL, group policy management console (GPMC), Active Directory Service Interfaces (ADSI), IIS, FTP/ W3C services, SCCM 2007, SharePoint 2010, Juniper Firewall SSG 140, SAN 4000, 4400, Lync, Lync,NetApp FAS3020,FAS3040,FAS3270, Fire eye, Nimble CS500,CS700

Microsoft Exchange: Exchange 5.5, 2003, 2007, and 2010

Microsoft Applications: Access, Excel, Word, Outlook, PowerPoint, Publisher, Project, FrontPage, Project, and Visio

Virtualization: VMware ESX 4.0, 5.1, 5.5, 6.0 and vCenter

Citrix: XenApp 6.5, XenDesktop, XenClient, XenDesktop 7.6 and Provisioning Service

Notable Accomplishments

Played an integral role in completing various migration projects of Exchange 5.5 to 2007 and NT 4 Domain to 2003 AD

Accomplished the upgrade of all DCs AD 2003 to AD 2008

Directed the successful installation and configuration of HP SAN EVA 4000 and 4400 Disk Array and HP Blade servers; as well as BlackBerry Enterprise server 4.0 to manage BB devices across the US and Canadian sites

Completed the consolidation of 80 physical servers from physical to virtual environment

Employed Microsoft SCCM server for the deployment of software packages and system updates to users’ laptops and desktops and servers

Effectively enabled the centralization of Wi-Fi-secured SSID through the use of HP Wireless AP controllers

Implemented the entrust data card identity guard 11.0 in the span of four weeks resulting significant increase in productivity

Deployed the Entrust identity guard self-service module (SSM) which provided a web-based interface that enable users in handling various aspects of their accounts

Installed and monitor FireEye hx agent over +300 servers. Working experience of solidcore security tool.

Professional Experience

Cardtronics, Frisco, Texas

Senior System Administrator Jan 2016–Aug 2017

Conducted installation, configuration, and monitoring of the Cisco B200 M4 blade server in the data centre which increase the company productivity and revenue

Oversaw the complete NetApp Storage infrastructure and performed configuration of the HA pair in Netapp, Aggregates, Volumes, and LUNS.

Developed the CIFS shares and troubleshooting

Creating standard process for software (MSI Package) deployment through Group Policy.

Update existing Group Policy as per management requirement on multiple domains.

Installed, managed, and troubleshot snapshot copies and snap mirrors

Created Qtrees and implemented Quotas while monitoring the performance of NetApp Controllers

Took charge of the Windows Infrastructure and VMware Vcenter 5.1 and 6.0 environment

Keenly monitored all issues relating to storage using Oncommand balance server and fixed at the earliest.

Ensured patching of all servers through Shavlik Patching tool and update using anti-virus definitions

Worked and closed all tickets within the SLA and used Sync sort backup tool in conducting successful backup

Formulated clones and templates of virtual machines and Wintel technologies.

Performed keenly monitoring of the AWS environment through specialized alarms, custom monitoring metrics, and others

Conceptualized and established VM for complex multi-tiered applications and managed cloud environments with web portal and patching cloud infrastructure through WSUS server

Handled the Shavlik patch management software which included OS, virtual infrastructure, and third-party application patching

Managed, installed, maintained, and configured all the servers, including AD, DNS, DHCP, vCenter, ESX, Exchange, Proxy, Storage, and Backup

Responsibilities include the day-to-day operations and support of the Solarwinds performance monitoring environment overseeing the network and systems.

Analyzed, tested and evaluated disaster recovery plans to identify gaps and drive process improvements.

Rogers Communications, Brampton, ON, Canada

System Administrator Jan 2014–Aug 2015

VMware vSphere 5.5

Led the installation and configuration of ESX 5.5 on IBM System x3850 servers through the IBM Integrated Management Module (IMM) console

Handled the maintenance of Citrix Infrastructure and Application virtual machines through VMware vSphere as well as the installation of vSphere features on ESX host clusters, such as vMotion and high availability

Maintained direct collaboration with the Storage Team in allocating and mounting the storage area network (SAN) LUNs and datastores on new ESX hosts

Administered the V2V migration of Windows servers, from vSphere 5.1 to vSphere 5.5 with shared storage (sVmotion)

Ensured accuracy in identifying P2V candidates as well as employing and configuring new ESX servers for the P2V migrations

Conducted auditing of newly developed servers and decommission of servers in accordance with standard specifications as well as updated the IBM global Database (GACDW and CMDB)

Maintained and supported more than 500 servers with over 300 applications

Oversaw the daily activities related to troubleshooting of issues in Windows servers and Citrix issues

Citrix

Effectively served as part of a team in charge of upgrading Citrix XenApp 4.5 to Citrix XenApp 6.5 environment

Took charge of configuring and deploying virtual machines and templates through Citrix provisioning services

Managed the installation of monitoring and security tools on master vDisk for application servers

Consistently patch and maintain the master vDisk(s) for Citrix Application servers and provided post deployment support for Citrix XenApp 6.5 applications to test and key users

Conducted installation of Citrix 7.6 components and Citrix Provisioning Services (PVS) server to perform pOC

Developed the base vDisk image, assigning them to target devices

Planned, Installed and Deployed a VDI in proof of concept (pOC) environment to evaluate benefits, performance and scalability of windows XP hosted virtual desktop.

Directed the installation of Citrix XenApp servers as well as publish and stream apps to users

Microsoft Exchange Office 365

Completed the preparation and staging of users for migration

Provided direct assistance with the migration, deployment, and management of Microsoft Office 365 user authentication service with Microsoft Azure AD

Displayed proficiency in providing 2/3 level support, which successfully improved process with documentation and ticket system for service desk on diverse desktop, tablet, and mobile device applications

Prepared accurate status reports of migration for various audiences

Windows Server and Active Directory

Set up and removed Windows 2003/2008 servers in adherence to project requirements

Conducted server software inventory prior to the removal of VMs and physical servers

Stored user and computer objects in Active Directory through Power Shell and VB Script

Transferred users to new groups for new XenApp environment in AD

Spearheaded the deployment of patches and server changes through change management upon client approval

IBM Processes

Extensively used IBM Tivoli (ISM) in developing and following up on changes, problems, and incidents

Assumed full responsibility in creating and resolving daily incidents on ISM in compliance with ITIL guidelines

Participated in daily change and problem management meetings as well as in emergency conference calls to provide effective solutions to application and server outages

Enn Canada, Mississauga, ON, Canada

System Administrator Jun 2013–Dec 2013

Carried out configuration and management of the Microsoft Exchange Server 2010 database

Guaranteed the highest availability of mail servers while keenly monitoring exchange message routing, database backup, and troubleshooting

Deployed MS office suite through group policy.

Oversaw the execution of software upgrades, security patches, and planned maintenance of the corporate email environment

Created the placement of domain controller, global catalog server, and Flexible Single Master Operation Roles (FSMO) server roles

Checked the replication within the forest through the AD sites and services

Provided solutions to all DNS issues in the AD environment through the DNS Management Console

Completed the installation of update manager to centralized patch management and VMware converter/VMware converter standalone for hot and cold migration

Generated effective virtual machines, snapshot, cloning, and backup through VMware Consolidated Backup

Assisted in the development, deployment and maintenance of XenApp 6.5.

Assisted end users with the troubleshooting of printers, user’s profile, and applications issues.

Configured load balancing for Citrix web interface server.

Created Citrix streaming profiles and published applications to Citrix users.

Toyota Motors Canada, Cambridge, ON, Canada

System Support Analyst Feb 2013–May 2013

Managed and maintained Exchange 2010 database in Hybrid environment as well as migrated users from BES 5.0 to BES 10

Organized and resolved auto discover, offline address book, out-of-office scheduling, free and busy, active sync, outlook connectivity, and RPC over HTTP

Helped in transferring 7000 user’s mail boxes from Lotus Domino to office 365 clouds

Directed the installation of Windows Server 2008 through the use of MDT on HP/IBM Servers

Developed the RAID1/RAID5 as well as configured hard drive online spare

Arclin Canada Ltd, Mississauga, ON, Canada

System Administrator Apr 2008–Jan 2013

Expertly managed more than 150 Microsoft Windows Servers 2003 and 2008, Microsoft workstations, and network security devices for more than 600 users which were running on both physical and virtual machines

Ensured maintenance of VMware by migrating servers through P2V, V2V while configuring V-motion, resource pool, snapshot, storage v-motion, and distributed switch

Took charge of implementing and securing Internet connection with Cisco 2800-3800 series router

Conceptualized AD sites and services intra/inter-site replication topology as well as assigned DC as preferred bridgehead server

Performed extensive management and configuration of the following:

oPublic folders and distribution groups, accepted domain, email policy, and address list

oVarious storage group and databases

oActive sync for mobile users

oExchange 2007 CCR cluster, GAL, and global catalogue server

Set quota limit on diverse mail boxes as well as enabled and disabled the circular logging

Took charge of configuring and securing office LAN through the use of Juniper firewall SSG-140

Constructed the NAT on SSG-140 to enable the access of internal LAN machines to public network (Internet)

Upgrade Citrix presentation server 4.5 to XenApp 6.5

Updated servers with Citrix hot fixes.

Used windows power shell to automated task.

Installed and configured Citrix edge site server

Configured Citrix access gateway for remote users

Dynea, Mississauga, ON, Canada

Senior Help Desk Support Analyst Aug 2006–Apr 2008

Provided direct assistance in resolving user problems relating to operating system issues

Quickly responded to all general help desk phone calls and SysAid request entered by end users

Spearheaded the deployment of updates, service packs and hot fixes through Windows update, automatic updates and group policies

Performed accurate revision and production of images through the use of Acronis for Server 2003/2008, Windows XP Pro/Windows 7/Pro for use across desktops/servers and laptops of different models

Functioned as an effective liaison between corporate employees and different vendors

Took charge of AD functions, such as development of new users, permission of sharing documents and folders, changing of password

Added users and computers to the proper groups and roles to guarantee user’s access

IBM Canada, Markham, ON, Canada

Senior CSC Analyst Sep 2002–Aug 2006

Displayed expertise in offering outstanding technical and customer service support to Empire Blue Cross Blue Shield employees

Rendered strategic assistance to first-level helpdesk agents in resolving general issues and escalations

Assumed full accountability in providing feedback to users and agents; presiding over training to all employees; and efficiently maintaining and updating modules

Earlier Career

Software Spectrum, Dallas, TX, USA

Advanced Support Analyst, Microsoft Exchange 5.5 Nov 2000–May 2002

Education

Bachelor of Business Administration in Management Information System (MIS)

University of Central Oklahoma, Edmond, OK

Certifications

Microsoft Certified Solutions Expert (MCSE) (Server Infrastructure 2012)

Microsoft Certified IT professional in Enterprise Administrator (MCITP)

Microsoft Certified Technology Specialist (MCTS) in AD 2008

Microsoft Certified Technology Specialist (MCTS) in SCCM 2007

Microsoft Certified Technology Specialist (MCTS) in SharePoint 2010

Microsoft Certified System Engineer (MCSE) in Windows NT/2000

VMware Certified Professional (VCP)

Citrix Certified Administrator (CCA) XenApp 6.5

Citrix Certified professional-Virtualization (CCA-V) 7.6 for Windows 2012R2

Certified Network Administrator (CNA)

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