Customer Service Sales
Resume:
Veronica Kelsey
Riverdale, GA 404-***-**** **********@*****.***
Account Management and Customer Service Professional
A highly qualified professional with 15+ years of experience who is able to leverage interpersonal and time process management skills in order to achieve Sales and/or Customer Service goals. Proven success at implementing a streamlined workflow that focuses on productivity, efficiency, as well as exceeding all sales / quality control metrics set. Desires to obtain a position which involves face-to-face interaction with customers.
Possesses: B.A. in Business Administration: Voorhees College
Areas of Expertise
Customer Service / Sales Analysis
Administrative Coordination
Financial and Collections Analysis
Banking Deposits and Cash Verification
Cross-Functional Processes
Debt Collections Management
Sales Forecasting and Goal Setting
Office Management
Month-end Reporting
Process Improvement
Operations Coordination
Outside and Inside Sales
95%+ Performance Rating
Customer Escalations
Performance Management
Work History and Experience
Senior Customer Data Analyst: Contact Center
WCCI (GA) 2004 to Present
From answering phones, routing incoming mail and faxes to the appropriate person, are a few responsibilities held within the role. Sustained the organization's institutional memory through effective application of record-keeping and database management skills. On an as needed basis, managed collection accounts which were considered to be 120+ days past due.
Selected Achiements:
Recognized for continuously upselling products by recommending items to compliment food choices.
Maintained 98% customer satisfaction rating.
Revenue Specialist
Allied Automotive Group (GA) 1998 to 2003
Held liable for specific accounts and a designated region for identifying prospecting client needs and present account holder concerns. Provided status reports on sales activity, adherence to goals, closings and customer follow-ups.
Selected Achiements:
Reviewed daily deposit reports from chargeback reconciliation.
Prepare monthly revenue by client reports.
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