Manager Technical Writer
Resume:
PROFILE
Creative and detail oriented Technical Documentation Specialist with more than 15+ years of experience in corporate and government contract firms, with specialized skills as a Technical Illustrator, Draftsman and Webmaster, now specializing in Project Management and Operations Management in the technical publications arena. I am a Certified Professional Technical Writer with strengths in project coordination and managing, purchasing, expediting, preparation of engineering documentation, an excellent communicator and team member able to lead time-sensitive projects to successful completion. I maintain membership with the Project Management Institute (PMI) and my goal is to have my PMP by the first half of 2016. Secret Security Clearance is current.
SKILLS
AutoCAD9 through AutoCAD 2015, Autodesk World 2.5, Actrix Technical
Adobe Dreamweaver CC, Adobe Flash CS6, Adobe Fireworks CC, Adobe Acrobat Pro XI, Adobe PhotoShop CC, Adobe Illustrator CC, Adobe InDesign CC, and Adobe FrameMaker 12
Microsoft Office Professional Suite, Microsoft Visio Technical and Microsoft SharePoint
Familiar with the following Military standards, MIL-STD-40051-1C and MIL-STD-40051-2C, MIL-STD-2361, MIL-STD-38784, and S1000D.
Technical Publication Manager
Experienced in editing technical manuals, maintenance manuals, user manuals and user guides working with both source data and by talking to other subject matter experts.
Experienced with developing training programs related to teaching other technical writers the skills necessary to apply MIL-STD-40051 for the development of Army Publications.
PHP, Java, Perl, XML & XML Tagging, HTML
EXPERIENCE
Senior Technical Writer
CSRA
6200 Guardian Gateway Suite 200, Aberdeen Proving Ground, MD 21005
October 2016 – Present
Experience in performing a variety of writing, editing and research duties in connection with the preparation of Technical Manuals (TMs) and technical publications on the theory, installation, operation and maintenance of Mission Command Information Systems (INFOSYS).
Experience in developing and maintaining US Army and Joint Electronic Technical Manuals (ETM), Interactive Electronic Technical Manuals (IETM), Interactive Software User Manuals (ISUM), Interactive Software Administrator Manuals (ISAM) and Installation Kit Technical Bulletins Manuals (including vehicle installation procedures) for US Army LOGSA Authentication and Army Publication Directorate (APD) distribution in IETM format IAW MIL-STD-40051-1B and ETM (Portable Document Format) format IAW MIL-STD-40051-2B.
Experience in conducting equipment publications contractor Start of Work meetings and In-Process Reviews (IPRs).
Experience in editing submitting draft manuals and advising contractors, guiding a project from inception through completion.
Experience in planning/conducting Technical Publication verification events on equipment using target audience Soldiers.
Responsible for completeness and accuracy of TMs, containing automated troubleshooting, Interactive Scalable Vector Graphics, and 3D objects, and final acceptance from contractors.
Experience in verifying knowledge of subject by interviewing workers engaged in developing new products and services or in making improvements, observing performance of experiments and methods of production, referring to blueprints, sketches, engineering drawings and notes, trade and engineering journals, rewrites of articles, bulletins, manuals, or similar publications.
Experience with tracking status of multiple projects.
Lead Technical Writer
CACI
6240 Guardian Gateway Suite B, Aberdeen Proving Ground, MD 21005
Feb 2016 – October 2016
Create and manage the documentation lifecycle for the task orders 7 deliverables required by the AWS (Army Watercraft Systems) customer.
Research and determine a set in place a style guide for use in creating documentation with the same fit and finish when they are delivered to the customer.
Researches, organizes, writes, edits, and produces technical data for major publication projects.
Detail oriented with excellent communication skills.
Experience working in a high volume production environment.
Experienced authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.
Knowledge and understanding of Army processes for data verification, validation and authentication.
Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
Organizes and prepares specified publications including compilation and analysis of source material.
Coordination of the editing, composition, production, and delivery in accordance with applicable specifications, standards, and other requirements.
Participates in the establishment of guidelines and standards for text and graphics.
Conducts research on the subject matter including interviewing and observing subject matter experts, researching journals, on-line sources, and other substantive source material to write scientific and technical materials.
Coordination of ancillary services and interdepartmental activities required for publication, preparation, and delivery.
Oversees the maintenance of cost and schedule status information for each assigned project.
Serves as a focal point for problems and inquiries related to assigned projects.
Lead Technical Writer/Trainer
AASKI Technology, Inc.
1104 S. Philadelphia Blvd. (Rt. 40), Suite 100, Aberdeen, MD 21001
August 2014 – January 2016
Create and manage the documentation lifecycle for the task orders 4 deliverables required by the government customer.
Research and determine a set in place a style guide for use in creating documentation with the same fit and finish when they are delivered to the customer.
Researches, organizes, writes, edits, and produces technical data for major publication projects.
Detail oriented with excellent communication skills.
Experience working in a high volume production environment.
Experienced authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.
Knowledge and understanding of Army processes for data verification, validation and authentication.
Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
Organizes and prepares specified publications including compilation and analysis of source material.
Coordination of the editing, composition, production, and delivery in accordance with applicable specifications, standards, and other requirements.
Participates in the establishment of guidelines and standards for text and graphics.
Conducts research on the subject matter including interviewing and observing subject matter experts, researching journals, on-line sources, and other substantive source material to write scientific and technical materials.
Coordination of ancillary services and interdepartmental activities required for publication, preparation, and delivery.
Oversees the maintenance of cost and schedule status information for each assigned project.
Serves as a focal point for problems and inquiries related to assigned projects.
Documentation Lead/Principle Technical Writer
ManTech International (MCIS)
7231 Parkway Drive, Suite 140, Hanover, MD 21076
August 2013 – August 2014
Supervise a group of 1 Technical Writers and 1 Technical Trainer, to handle the documentation needs for a large team developing a system for DISA (Defense Information Systems Agency).
Create and manage the documentation lifecycle for the task orders 96 deliverables required by the government customer.
Research and determine a set in place a style guide for use in creating documentation with the same fit and finish when they are delivered to the customer.
Researches, organizes, writes, edits, and produces technical data for major publication projects.
Detail oriented with excellent communication skills.
Experience working in a high volume production environment.
Experienced authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.
Knowledge and understanding of Army processes for data verification, validation and authentication.
Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
Organizes and prepares specified publications including compilation and analysis of source material.
Coordination of the editing, composition, production, and delivery in accordance with applicable specifications, standards, and other requirements.
Participates in the establishment of guidelines and standards for text and graphics.
Conducts research on the subject matter including interviewing and observing subject matter experts, researching journals, on-line sources, and other substantive source material to write scientific and technical materials.
Coordination of ancillary services and interdepartmental activities required for publication, preparation, and delivery.
Oversees the maintenance of cost and schedule status information for each assigned project.
Serves as a focal point for problems and inquiries related to assigned projects.
Project Management Specialist (Contractor)
Delaware Department of Technology & Information
801 Silver Lake Blvd. Dover, DE 19904
July 2013 – August 2013
Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.
Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
Build and maintain relationships with key stakeholders and customer representatives.
Direct work planning and scheduling design work.
Manage, and track the program progress against the program plan.
Serve as the primary point of contact for all program-related issues and resolution of issues.
Coordinate and present proposals to agencies as necessary.
Identify and manage program risk and develops risk mitigation strategies, track to closure.
Ensure team leads adjust and revise estimates when necessary.
Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
Coordinate the establishment of program standards and program specific procedures with team leads.
Responsible for project compliance with standards and procedures.
Responsible for the capture and reporting of required program management metrics.
Responsible to tailor and baseline all program templates.
Develop and facilitate achievement of program service commitments and performance metrics.
Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.
Identify and track issues.
Balance workload with program members’ capacity.
Communicate to team members how their work assignments relate to and help achieve program objectives.
Plan program specific training and orientation needs.
Production Control Manager
ManTech International
4696 Millennium Drive, Suite 500, Belcamp, MD 21017
October 2012 – June 2013
Provides scheduling of all work for a diverse group of 14 Technical Writers, 18 Logisticians/Engineers, 13 XML Programmers and 3 Graphic Artists.
Responsible for the coordination and supervision of a specific technical task or function.
Ensures that all activities are carried out in accordance with project commitments or specific objectives.
Responsible for researching, organizing, writing, editing, and producing technical data for major publication projects.
Responsible for day-to-day coordination and administration of task by ensuring quality and productivity standards are maintained while meeting client schedules.
Works with program manager, deputy program manager and/or client to prepare work schedules.
Responds to client requests and questions.
Responsible for a high volume production environment of technical publications.
Experience authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.
Ensures proper training of subordinates.
Ensures completion of administrative reporting, e.g., daily statistics, logs, and task narratives.
Assists with writing manuals and other documentation.
Responsible for status and task management reports for area of responsibility.
Coordinates with other contract and subcontract personnel to ensure that work moves smoothly from one functional area to another.
Knowledge and understanding of Army processes for data verification, validation and authentication.
Experienced in using a variety of Adobe and Microsoft products.
Responsible for Organizing and preparing specified publications including compilation and analysis of source material.
Coordination of the editing, composition, production, and delivery in accordance with applicable specifications, standards, and other requirements.
Participates in the establishment of guidelines and standards for text and graphics.
Maintains a record of changes in instructions and ensures all team members are informed of those changes.
Conducts research on the subject matter including interviewing and observing subject matter experts, researching journals, on-line sources, and other substantive source material to write scientific and technical materials.
Coordination of ancillary services and interdepartmental activities required for publication, preparation, and delivery.
Oversees the maintenance of cost and schedule status information for each assigned project.
Serves as a focal point for problems and inquiries related to assigned projects.
Assisted in the setup of a training program for all incoming technical writers (20+), which included weekly training classes on various topics to continue to improve their skills.
Operations Manager/Lead Sr. Technical Writer
CACI-ISS
6240 Guardian Gateway Suite B, Aberdeen Proving Ground, MD 21005
July 2010 – September 2012
Supervise a group of 6 Technical Writers and 1 Graphic Artist, as well as provides the workload for 4 Technical Writers who handle our in house XML conversion.
Also acts as primary liaison with our sub-contractor that handles the bulk of our XML conversion on the project in terms of providing them with their workload and answering all questions which arise during the course of TM conversions.
Researches, organizes, writes, edits, and produces technical data for major publication projects for AMT/ILS and TMCP project.
Detail oriented with excellent communication skills.
Experience working in a high volume production environment.
Experienced authoring in XML and composition of publications & knowledge of XML Schemas and Style sheet development.
Knowledge and understanding of Army processes for data verification, validation and authentication.
Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
Organizes and prepares specified publications including compilation and analysis of source material.
Coordination of the editing, composition, production, and delivery in accordance with applicable specifications, standards, and other requirements.
Participates in the establishment of guidelines and standards for text and graphics.
Conducts research on the subject matter including interviewing and observing subject matter experts, researching journals, on-line sources, and other substantive source material to write scientific and technical materials.
Coordination of ancillary services and interdepartmental activities required for publication, preparation, and delivery.
Oversees the maintenance of cost and schedule status information for each assigned project.
Serves as a focal point for problems and inquiries related to assigned projects.
Assisted with research and writing of new proposals in order to obtain new work for our organization.
Set up of a training program for all incoming technical writers (10), which included weekly training classes on various topics to continue to improve their skills.
Project Manager
SDI Government Solutions
1001 Durham Avenue, South Plainfield, New Jersey 07080
October 2008 – July 2010
Primary liaison with customers and is responsible for all aspects of the development and implementation of assigned projects.
Supervises projects from original conception through final implementation.
Defines project scope and objectives.
Supports Project Managers to develop and manage detailed work plans, schedules, project estimates, resource plans, and status reports.
Ensures adherence to quality standards and reviews project deliverables.
Manages the integration of tasks and tracks deliverables.
Provides technical and analytical guidance to project team.
Recommends and takes action to direct the analysis and solutions of problems.
Work directly with the Contract Manager to assure all contract requirements and deliverables are executed in a professional and timely basis.
Maintain expertise in the latest technical documentation specifications to advise the customer.
Monitor and track activities associated with the change of manuals from native format into current specification requirements.
Report schedule deviations and provide recommended changes to processes that will expedite the process.
Identify systemic problems with the processing of manuals for the Government in order to maintain schedule.
The SDIGS team has received 121 TMs as GFI (Government Furnished Information), 111 of those TMs have been converted to XML and updated to MIL-STD-40051, 98 of these TMs have been delivered for review, and our government client has accepted 35 as final deliveries.
Assisted in the research and writing of proposals to obtain new work for our organization.
Created full training program for our technical writers (23) that included weekly training meetings to bring all of our staff up to speed on MIL-STD-40051.
Currently supervise 21 people directly with 3 indirect reports.
Lead Sr. Technical Writer/Editor/Illustrator
USfalcon, INC.
149 Avenue at the Common, Shrewsbury, New Jersey 07702
May 2007 – October 2008
Incorporate narrative Technical Manual changes brought about because of the Two Level Maintenance Conversion.
Validate the changes with the lead Government Technical writer for that manual.
Assist the customer with other changes that should be incorporated into the manuals as part of the Two Level Conversions.
Maintain expertise in the latest technical documentation specifications to advise the customer.
Monitor and track activities associated with the change of manuals from native format into current specification requirements.
Report schedule deviations and provide recommended changes to processes that will expedite the process.
Identify systemic problems with the processing of manuals for the Government in order to maintain schedule.
Given designation as Team Leader to guide the daily workflow and training of 4 Technical Writers and 1 Illustrator on our current task.
Assisted in the research and writing of new proposals to obtain additional work for our organization.
Senior Technical Writer/Editor/Illustrator
JB MANAGEMENT, INC.
29 Christopher Way, Eatontown, New Jersey 07724
December 2005 – May 2007
BLACKHAWK MANAGEMENT CORP.
1324 Wyckoff Road, Wall Township, New Jersey 07753
October 2001 – December 2005
Plan, write, research, produce, publish, and maintain technical documentation in accordance with Department of Defense and U.S. Army guidance for PM MEP (Project Manager Mobile Electric Power) Generators Branch.
Edit draft Technical Manuals (TMs) to ensure they are clear, concise, consistent, grammatically correct, technically accurate, and properly formatted.
Prepare, review, and update technical illustrations due to equipment changes; reintegrate all illustration changes into edited TMs.
Consult with government engineers to resolve technical problems.
Review engineering drawings and advise government representatives regarding requirements for updating TMs, including Repair Parts and Special Tools Lists (RPSTLs).
Employ working knowledge of government publication tracking system and knowledge of publication and printing processes to project completion within deadline and budget.
Senior Technical Illustrator/Senior Media Designer
SRA INTERNATIONAL/GALAXY SCIENTIFIC COPORATION
615 Hope Road, Building #2, First Floor, Eatontown, New Jersey 07724
February – October 2001
Provided design support for system engineering principles and practices.
Lead technical illustrator for Brigade Subscriber Node (BSN) Technical Manual and RPSTL.
Developed in-depth knowledge of complete BSN system including full maintenance engineering concepts.
Successfully created 300+ new illustrations for the BSN TM.
EDUCATION
Southern New Hampshire University, Manchester, NH
2015
~ Associates of Science in Liberal Arts (expected graduation Fall 2017)
Academy of Art University, San Francisco, California
2008
~ 12 Credit Hours Digital Art and Communications
Art Institute Online, Pittsburgh, Pennsylvania
2006
~ 24 credit hours, Web Design Continuing Education
Ohio University, Athens, Ohio
2004
~ Professional Technical Writing Certificate (12 Credit Hours)
Capella University, Minneapolis, Minnesota
2002
~ 6 credit hours, Network Technology course
Brookdale Community College, Lincroft, New Jersey
1995
~ 30 credit hours, Liberal Arts studies
Star Technical Institute, Ocean Township, New Jersey
1991
~ Professional Certification – AutoCAD (16 Credit Hours)
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