Customer Service Manager

JAMES SANTANA

*** ***** **, **********, ** ***** C: 503-***-**** ************@*******.***

Summary

production levels, work assignments and scheduling. Skills

Safety-oriented Self-motivated

Able to lift up to 100 pounds Operations management Results-oriented Efficient

Experience

Production Supervisor

Unitex

Prioritize work for employees

Audit work brought back by drivers

Ensure appropriate coverage during peak hours

Ensure workroom is set up for next business day

Provide training for all employees

Assist in work when necessary

Implementing disciplinary action when necessary

Operations Manager

Horizon Lines of Alaska LLC

Managed team of 20 professionals

Maintain inventory of equipment

Coordinate with other departments to determine equipment need Tracking customer inventory

Coordinate vessel support personnel

Ensure an accurate accountability of freight

Direct and lead all work assignments in a productive, efficient and cost-effective manner Provide all training for team members

Assistant Marine Manager

Horizon Lines of Alaska LLC

Coordinate and plan with vessels and other departments Accurately account for productivity on vessels

Manage the performance of long-shore personnel

Implement disciplinary action when necessary

Property Damage Adjuster

Unitrin Specialty

Investigate and evaluate property and casualty insurance claims Provide world-class customer service

Review and apply client specific claim guidelines, insurance policies and endorsements Produce a professional adjusting report

Provide recommendations for claim settlement

Education and Training

Bachelor of Science: Business Administration

Oregon State University

Major in Business Administration with Management Information Systems Option Minor in General Engineering

Activities and Honors

United States Marine Corps 1987-1991

Fluent in English and Spanish

06/2015 to Current

Hartford, CT

03/2012 to 02/2015

Unalaska, AK

03/2011 to 03/2012

Unalaska, AK

01/2009 to 02/2011

Salem, OR

2006

Corvallis, OR, USA

Enthusiastic Operations Supervisor experienced in overseeing training and development of cross-functional teams, daily

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