CURRICULUM VITAE

OF

LEON DAY

CURRICULUM VITAE OF LEON DAY

PERSONAL DETAILS

First Name: Leon

Surname: Day

Identity number: 791**********

Postal / Residential address: 302 Chain Cove

340 Kingsway Rd

Amanzimtoti

Durban

South Africa

Contact Numbers: 074-***-****

083-***-**** (Father)

Languages: Afrikaans (Speak, Read and write)

English (Speak, Read and write)

Zulu (Speak and understand)

Marital status: Separated

Criminal Record: None

Health: Good

Educational details

SECONDARY:

Institution: Gekombineerde Skool Hoeveld,

Morgenzon

Year matriculated: 1997

Work Experience

Company: South African Airways

Duration : September 2000 to April 2013

Department: Global Passenger Services

Position Held: Customer Service Agent / Flight controller

Responsibilities : International Check-in

International Boarding

International Arrivals

Handling of Special Needs Passengers

Handling of Premium and Difficult Passengers

Domestic Check-in

Domestic Boarding

Flight controller

Dispatch

SKILLS DEVELOPMENT:

The Airline Industry is a very high pressured and controlled environment that helped me develop the following skills.

Rostering.

Ensure high levels of customer Service from

Hospitality staff through Motivation and

Training.

Conflict Resolution.

Team leading skills.

Ability to lead and motivate team.

Overtime Management.

Ability to work in a High Pressure Environments.

Ability to handle and soothe irate and

Aggressive Customers/Passengers.

Time Management.

Stock taking / Control.

Leadership Skills.

Listening Skills.

Communication Skills.

Problem solving Skills.

Courses completed during employment at South African Airways:

Passenger handling

Landside Safety

Airside Safety

Dangerous Goods

Customer touch points

Customer Service plan

Verification of Travel Documents

Electronic Ticketing

Amadeus Reservations

Atraxis Control Check-in System

Safari Control Check-in System

Amadeus Check-in System (SAA)

Altea Customer Management

Reference for employment at SAA

Daisy Demas Title: Manager Contact Number: 083-***-****

Reason for leaving SAA: Went farming on contract in the United States of America and returned to R.S.A. November 2013.

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