Customer Service Data Entry

Phoua Kue

*** ********** ** . *******, ** ***** . 586-***-**** . ******@*****.***

Objective To obtain a position of employment that will allow me to utilize my interpersonal skills and strong work ethic.

Experience Sam's Club Optical 2006-present

Huntsville, AL

Responsible for handling phone calls, scheduling appointments, insurance billing, greeting customers.

Responsible to prepare and get patients to fill out paperwork and update their information in the system.

Registered patients, confirmed appointments and updated and maintained patient records. Organized patient charts and records, checked insurance eligibility and benefits and tracked patient billing.

Adjusted and repaired spectacles as needed.

Handled all patients inquiries including fitting, adjusting eyewear, insert and remove contact lenses

Work with doctor, professional vendors and sales representatives in a professional setting. Performed initial prescreening test, assisted with frame and lens selection that best suited patients lifestyle and prescription needs.

Perform clerical duties.

Fedex Kinkos, 2004 - 2006

Milwaukee, Wisconsin

Greet and welcome customers to the store.

Provided customer service and assistance for faxing, scanning, shipping and packing items for shipping.

Take customer orders, placement of stock on shelves, pulling stock for orders, entering quotes, sort paper, meter mail, cutting and binding.

Data entry, file customer orders, processing shipments and updating price books, stationery paper and inventory.

Answered incoming phone calls concerning new and existing orders. Operated cash register.

Operated Windows and Apple computer systems.

Helped customers with photocopying and enlarging photo prints. Cleaned work areas during and at the end of the work day. Education Lincoln High School, 1996 - 2000

Warren, MI

Macomb Community College, 2000 – 2001

Warren, MI

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