Manager Customer Service

Tonie T. Price

*** *. ***** ******, **** ***, Aurora, Illinois 60506 423-***-**** ************@*****.***

Professional Summary

Results-driven management professional with over 18 years of experience in a manufacturing environment. A manager with a lead-by-example style, who encourages a positive team environment and can efficiently handle multiple assignments and high-pressure situations.

EDUCATION: ALCORN STATE UNIVERSITY, Lorman, Mississippi

Bachelor of Science Degree in Agricultural Economics - 1993

PROFESSIONAL EXPERIENCE

West Liberty Foods Bolingbrook, Il Sept 2016 - May 2017

Production Supervisor

Supervised 45 operators in the Deli Meats department, overseeing the cooking, slicing and packaging operations to supply national fast-foods chains.

Accountable for shift KPI’s in the areas of safety, quality, efficiency and schedule adherence

Supported the introduction of machine center-lining to improve plant efficiencies

Managed schedule changes on weekends as necessary

BetterNOI, Wood Dale, Illinois Aug 2011-Aug 2016

Regional Sales Representative

Generated screening, collection and insurance sales for apartment communities

Conducted cold calls to generate new business on total business portfolio

Organized and attended trade shows to generate new leads

Maintained and strengthened new and existing customers

Trained property managers on portfolio software

DIAGEO, Plainfield, Illinois July 2009 – Aug 2011

Production Supervisor/Business Line Owner

Attend weekly plant manager meetings;

Maintains a safe and efficient work environment;

Monitoring progress toward schedule completion;

Troubleshooting and problem solving of production concerns;

Maintain compliance with all safety, health, and environmental policies and procedures; conformance with and support of facility quality management system;

Assist director with customer complaints, which are addressed via root cause analysis;

DIAL CORPORATION Jan 2005 – July 2009

Production Supervisor– Fort Madison, Iowa

Team Manager Renuzit® Department, St. Louis, Missouri

Production Supervisor Gillette® Right Guard Startup Division – Aurora, Illinois

The subject matter expert on the core production process as demonstrated by knowledge and understanding key inputs and specifications, material changes, process controls, technician interfaces, and key outputs and specifications. This skill led to the reassignment to multiple locations.

Responsible for four (4) direct reports

Supervised all production activities on an assigned shift in order to meet all operational goals for safety, quality, customer service, and cost control

Supervised and monitored daily productivity on swing shift

Reviewed current systems and implemented changes if needed

Responsible for the production of all finished goods on a shift and coordinates the production schedule, materials, manpower necessary to produce a high quality product that met customer demands on a timely basis.

MASTERFOODS USA DIVISION OF M&M MARS, Cleveland, Tennessee April 2000 – November 2004

Shift Manager/ M&M”Non-Nut” Team Leader

Effectively lead the Depositing project, resulting in a cost savings of $3 million for the Cleveland Site.

CVS Manager for a new product line “Poppables”.

Responsible for optimizing equipment and crewing of production process from raw materials ingredients through packaging.

Supervise monitoring of daily productivity and safety for over 40 associates.

Responsible for maintaining current performance reviews and maintaining staffing levels.

Maintains safe work environment to successfully complete customer orders.

OSCAR MAYER DIVISION OF KRAFT, Davenport, Iowa Feb 1998 – April 2000

Production Supervisor/Slice Pack Supervisor/Bologna

Served as Project Team Leader for Slice Pack Start-up Team; initiated actions, maintained documentation of daily meat issues, and implemented corrective actions.

Passed 400,000 lbs. per day production by April 1999; part of 18-month BOCO production initiative BPI, for case packer installation and line speed-up.

Administered supervision and monitored daily productivity, staffing and safety for 7 lines with 60 employees on all shifts.

Responsible for increasing daily production by implementing strategies to install, increase speed and efficiency of lines.

CON AGRA, Enterprise, Alabama Feb 1996 – Feb 1998

Debone Production Supervisor

Coordinated supervision of 90 employees and 23 accounts to ensure quality control and production completion on off shift including start-up.

Initiated rotation schedules for debone production and distributed employee assignments

Handled personnel issues including turnover, absenteeism, disciplinary actions, employee

REFERENCES Available upon request

Tonie T. Price

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