Information Technology Technical Support

Psalm David P. Go

* ****** *****, ****. *********

Cubao, Quezon City

Mobile No: +63-956*******

E-mail: *******@*****.***

OBJECTIVE:

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people as well as to maximize my training experience, program development skills, and efficiently apply my knowledge towards your companies satisfactory. WORK EXPERIENCE:

1. Position: Technical Support Professional

Duration: May 2, 2016 – Present

Company: Sykes Asia Inc.

Location: 4th Floor World Corporate Center, Shaw Blvd., Mandaluyong City. Department: ICS – Client Consumer Group

Job Description:

Working with customers/employees to identify computer problems and advising on the solution

monitoring and maintaining computer systems and networks;

Logging and keeping records of customer/employee queries

Analyzing call logs so you can spot common trends and underlying problems

Updating self-help documents so customers/employees can try to fix problems themselves;

Simulating problems to get a better understanding if the problem and to provide a working

solution

providing support, including procedural documentation and relevant reports;

provide daily and weekly performance reports with clients;

testing and evaluating new technology;

conducting electrical safety checks on computer equipment.

responding within agreed time limits to call-outs; 2. Position: Network Support

Duration: January 15, 2014 – June 13, 2014

Company: Temps & Staffers Inc. - Client: BDO Unibank Inc. Location: BDO North Tower Makati Ave. corner H.V. Dela Costa St., Makati City Department: ITO - Network Infrastructure (Data Team) Job Description: Working on In-house projects such as;

Workstation Evaluation of Data/Voice ports on

Activate Voice ports for Data usage.

Provide Network connection for Windows and UNIX servers.

Testing of network connection by using Fluke tester.

Serve as company professional representative when interacting with internal and external customers.

Work productively with group members to complete customer work orders efficiently,

accurately, and on time.

Clearly communicate any system issues & abnormalities to officers and group members.

Communicate and maintain up-to-date, accurate documentation as directed. EDUCATIONAL ATTAINMENT:

Highest Education Second Highest Education

Education Level: Bachelor’s Degree High School Diploma Course: BS Iinformation Technology

School / University Systems Plus Computer College Peniel Christian Academy Location: Cubao, Quezon City Cainta, Rizal

Date: S.Y. 2007 - 2013 S.Y. 2003 – 2007

SKILLS:

Experienced in Structural Cabling Background in Networking

Can Comprehend in English and Tagalog Computer Hardware Troubleshooting

Computer Literate(MS Office & Open Office) Good in Time Management CHARACTER REFERENCES:

Provided upon request

PERSONAL DATA:

Age: 28

Date of Birth: July 22, 1989

Gender: Male

Civil Status: Married

Height: 5’8”

Weight: 90 kgs

Nationality: Filipino

Religion: Pentecostal

I hereby certify that the information above is true and correct to the best of my knowledge and belief. Psalm David P. Go

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